Madalaine Mcdonald
Townsville,QLD
Summary
Experienced and passionate about customer service and team work, with an excellent track record in loss prevention. Eager to learn and apply knew knowledge and skills in a fast and effective manner.
Overview
12
12
years of professional experience
Work History
Team Member
Kmart
11.2021 - Current
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Reduced wait times for customers by implementing more efficient checkout process.
- Enhanced store security measures, reducing incidents of theft and loss.
- Addressed and resolved customer complaints in polite and professional manner.
Team Member
Woolworths Supermarket
02.2013 - 10.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Education
High School Diploma -
St. Anthony's Catholic College
Townsville, QLD11-2012
Skills
- Customer service
- Problem-solving
- Cash handling
- Loss Prevention
- Staff education and training
- POS systems
Timeline
Team Member
Kmart
11.2021 - Current
Team Member
Woolworths Supermarket
02.2013 - 10.2021
High School Diploma -
St. Anthony's Catholic College
Similar Profiles
Max HeapsMax Heaps
Retail Worker at KmartRetail Worker at Kmart
Patrick DawsonPatrick Dawson
Store Team Member at KmartStore Team Member at Kmart
Aya MouslemaniAya Mouslemani
Retail Worker at KmartRetail Worker at Kmart
Katherine KirkpatrickKatherine Kirkpatrick
Bartender at JADALBartender at JADAL
Naomi LynchNaomi Lynch
Business Account Manager at Provet Pty LtdBusiness Account Manager at Provet Pty Ltd