Summary
Overview
Work History
Education
Skills
References
Timeline
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Maddeline Jackson

Bendigo,VIC

Summary

I am a tech-savvy and smart administrator equipped with experience in medical environments and top-notch administrative skills. I work great with colleagues and maintain strong patient relations. I thrive following procedures and independently handling common questions and concerns.

Overview

5
5
years of professional experience

Work History

Medical Receptionist

Bendigo Medical Centre
Bendigo, VIC
11.2022 - Current
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Insurance Claims Specialist

WNS Insurance
Bendigo, VIC
05.2022 - 11.2022
  • Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
  • Investigated suspicious or fraudulent claims and reported findings to management.
  • Calculated benefit payments based on policy terms, coverage limits, and applicable regulations.
  • Resolved customer complaints related to insurance claim processing.
  • Reviewed denied claims for errors or omissions before finalising decision notices.

Team Member

Bunnings
Epsom, VIC
10.2018 - 04.2020
  • Provided customer service support to ensure satisfaction.
  • Organised inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to maximise productivity and efficiency.

Education

VCE -

Bendigo Senior Secondary College
Bendigo
10-2018

Skills

  • Account Management
  • Inpatient Care
  • Telephone Etiquette
  • Front Desk Operations
  • Electronic Medical Records
  • Cash Counting
  • Patient Relationship Management
  • De-escalation processes
  • Ability to Identify and Support Vulnerable Individuals
  • Signature Verification

References

  • Alex Coulson, Home Lending Specialist at Bendigo Bank - 0421344465
  • Bree Honig, Senior Receptionist at Bendigo Medical Centre - 0457245952
  • Sherry Burton-Clay, Business Owner - 0400613901

Timeline

Medical Receptionist

Bendigo Medical Centre
11.2022 - Current

Insurance Claims Specialist

WNS Insurance
05.2022 - 11.2022

Team Member

Bunnings
10.2018 - 04.2020

VCE -

Bendigo Senior Secondary College

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Maddeline Jackson