Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Maddie Burns

Brisbane,QLD

Summary

Committed and compassionate Kennel Hand providing quality care for animals. Proficient in animal safety protocols and possesses excellent communication and customer service skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Kennel Hand and Receptionist

Wynnum Manly Vet Hospital
03.2023 - Current
  • Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
  • Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
  • Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
  • Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
  • Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
  • Enhanced animal care by administering medication, learning how to run bloods and maintaining medical records.
  • Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.

Kitchen Hand and Waitress

Yahara
06.2022 - 07.2023
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Managed incoming food deliveries, checking for quality and accuracy while properly storing items according to established protocols.

Cat Caretaker

Purrrfect Pet Place
12.2022 - 06.2023
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Assisted in the implementation of enrichment programs designed to encourage natural behaviors and enhance overall well-being for animals in captivity.
  • Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
  • Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.

Bartender Assistant

Tide On The Jetty
07.2021 - 06.2022
  • Enhanced customer satisfaction by efficiently preparing and serving beverages in a timely manner.
  • Supported bartenders with essential tasks, resulting in more efficient bar operations.
  • Improved drink presentation by garnishing each beverage with appropriate accompaniments.
  • Stocked and maintained bar inventory, ensuring adequate supplies for busy shifts.
  • Assisted with opening and closing procedures, maintaining a clean and organized workspace.
  • Provided excellent customer service, addressing patron needs promptly and courteously.
  • Handled cash transactions accurately, maintaining proper accounting of sales figures.

Education

High School Diploma -

Wynnum State High School
Brisbane, QLD
11.2023

Skills

  • Cleaning and sanitation
  • Health monitoring
  • Customer service abilities
  • Patience and Empathy
  • Animal Restraint Techniques
  • Canine behaviour understanding
  • Medication Administration
  • Animal Care
  • Testing bloods
  • Organizational Skills
  • Time management abilities

Certification

  • Alcohol License - obtained RSA in 2021

Affiliations

  • Love cats!

Timeline

Kennel Hand and Receptionist

Wynnum Manly Vet Hospital
03.2023 - Current

Cat Caretaker

Purrrfect Pet Place
12.2022 - 06.2023

Kitchen Hand and Waitress

Yahara
06.2022 - 07.2023

Bartender Assistant

Tide On The Jetty
07.2021 - 06.2022

High School Diploma -

Wynnum State High School
  • Alcohol License - obtained RSA in 2021
Maddie Burns