Maddie Kinder

• Provide warm, professional and attentive service to guests following Sequence of Service.
• Collaborate with team members to enhance operational efficiency.
• Train and provide guidance to new team members, contributing to a supportive and productive team environment.
• Coordinate with other departments and management to ensure smooth Food and Beverage service.
• Respond to guest enquiries and feedback, taking initiative to resolve concerns and maintain a positive guest experience.

Acting Food and Beverage Team Leader - Higher Duties

August 2026-Current

• Take responsibility for the operation of assigned Food and Beverage outlet during allocated Higher Duty shifts.
• Oversee the opening, service and closing operations of the restaurant including delegating responsibilities.
• Lead by example on the floor, providing direction, guidance and support to team members throughout service.
• Coordinate team section allocations based on guest volumes, balancing operational efficiency with opportunities for team development.
• Manage and resolve guest and service concerns professionally.
• Complete cash up and shift reports, communicating service outcomes and relevant operational matters to management.

• Managed an assigned section, overseeing guest orders, food service and table turnover throughout each shift.
• Provided attentive table service in a busy pub with a high volume of table turnover.
• Collaborated with team members to ensure seamless service during busy shifts.
• Developed experience in wine service, including wine presentation and pouring.