Maddie Knight
Alphington,VIC
Summary
I am a driven and motivated young person that possesses a strong work ethic in all that I do. During my time at Jasper Coffee
Dynamic leader with a proven track record at Jasper Coffee, enhancing customer satisfaction and leading teams to exceed sales targets. Skilled in employee supervision and interpersonal communication, adept at problem-solving and digital literacy. Cultivated strong customer relationships and resolved issues swiftly, showcasing adaptability and attention to detail.
Overview
6
6
years of professional experience
Work History
Senior Supervisor & Food/beverage Attendant
Jasper Coffee
11.2020 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled administrative tasks including daily reports, invoices and banking procedures.
- Led team of servers to consistently meet customer service and sales targets.
Food/Beverage Attendant
Alexandra Park
10.2018 - 01.2019
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
Education
Bachelor of Science - Exercise And Sports Science
Deakin University
Melbourne, VIC10-2025
Certificate IV - Fitness
Australian Institute of Fitness
Melbourne 12-2022
Certificate III - Fitness
Australian Institute of Fitness
Melbourne06-2022
Diploma - Dance
Transit Dance
Melbourne 12-2021
Certificate IV - Dance Teaching And Management
Transit Dance
Melbourne 12-2020
High School Diploma -
Diocesan School For Girls
Auckland, New Zealand 12-2018
Skills
- Employee Supervision
- Teamwork and Collaboration
- Digital literacy
- Adaptability
- Problem-solving abilities
- Interpersonal Communication
Timeline
Senior Supervisor & Food/beverage Attendant
Jasper Coffee
11.2020 - Current
Food/Beverage Attendant
Alexandra Park
10.2018 - 01.2019
Bachelor of Science - Exercise And Sports Science
Deakin University
Certificate IV - Fitness
Australian Institute of Fitness
Certificate III - Fitness
Australian Institute of Fitness
Diploma - Dance
Transit Dance
Certificate IV - Dance Teaching And Management
Transit Dance
High School Diploma -
Diocesan School For Girls
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