Maddison Borg

Macksville,Australia

Summary

Motivated and compassionate professional with experience in customer service, aged care, and healthcare support roles. Known for reliability, empathy, and a strong commitment to quality client care.

Compassionate support worker delivering patient-focused care, strong communication, and meticulous documentation. Committed to enhancing emotional wellbeing and ensuring high standards in daily living assistance.

Overview

years of professional experience

Work History

Support Worker / Aged Care Assistant

Various Facilities

, Australia

02.2023 - Current

Delivered compassionate care and support to elderly clients
Assisted with mobility, hygiene, and daily living activities
Maintained accurate documentation
Promoted emotional wellbeing through companionship
Provided daily assistance with personal hygiene, meal preparation, and medication management for clients.

Retail & Customer Service Assistant

Lairds Friendly Grocers

Macksville, Australia

03.2020 - 07.2023

Provided high-quality customer service
Trained junior staff
Managed registers, payments & stock
Supported store operations including closing procedures
Assisted customers in locating products and provided recommendations based on their needs.

Education

Certificate III - Individual Support (Aged Care)

HSC -

St Paul's College

Kempsey

Skills

Excellent communication & interpersonal skills
Patient-focused and empathetic care
Strong customer service and conflict resolution
Time management & multitasking
Infection control practices

Administrative support & documentation
Cash handling and invoicing
Adaptable and quick to learn
High attention to detail & confidentiality

Resume

Motivated and compassionate professional with experience in customer service, aged care, and healthcare support roles. Known for reliability, empathy, and a strong commitment to quality client care., Excellent communication & interpersonal skills, Patient-focused and empathetic care, Strong customer service and conflict resolution, Time management & multitasking, Infection control practices, Administrative support & documentation, Cash handling and invoicing, Adaptable and quick to learn, High attention to detail & confidentiality, Support Worker / Aged Care Assistant, Various Facilities, NSW, 01/01/21 - Present, Delivered compassionate care and support to elderly clients, Assisted with mobility, hygiene, and daily living activities, Maintained accurate documentation, Promoted emotional wellbeing through companionship, Retail & Customer Service Assistant, Lairds Friendly Grocers, Macksville, 01/01/19 - 12/31/21, Provided high-quality customer service, Trained junior staff, Managed registers, payments & stock, Supported store operations including closing procedures, Certificate III in Individual Support (Aged Care), 2023, HSC - St Paul's College, Kempsey, 2021, Fully up-to-date vaccinations (including Hepatitis B), Working with Children Check (able to obtain if required), Valid Driver's Licence, Available upon request

Cover Letter

[Date], Hiring Manager, Laverty Pathology - Healius, I am writing to express my interest in the Pathology Collector position at Laverty Pathology. Although I am new to pathology collection, my background in aged care, support work, and customer service has equipped me with strong patient-focused care, communication skills, and meticulous attention to detail-qualities that align closely with this role. I hold all current vaccinations required for healthcare settings and have extensive experience supporting elderly and vulnerable individuals with compassion, professionalism, and respect. My roles in aged care have strengthened my ability to work autonomously, maintain accurate documentation, and follow strict protocols-skills that directly translate to high-quality specimen collection and patient care. I am eager to undertake the provided training and mentoring to build a long-term career with Laverty Pathology. I am highly motivated, reliable, and committed to providing excellent customer service, and I would be proud to contribute to the important work your team does for the community. Thank you for considering my application. I would welcome the opportunity to discuss how my background makes me a strong fit for this role.

Timeline