Maddison Holmes

Cafe Server

Waffle And Bean

01.2022 - Current

Maintained a clean and inviting cafe environment, ensuring an enjoyable experience for customers.
Demonstrated strong knowledge of menu items, ingredients, and preparation methods to assist customers in making informed choices.
Effectively managed high volume orders during peak times, maintaining accuracy and efficiency.
Skillfully handled cash transactions, ensuring accurate accounting and excellent customer service.
Consistently received positive feedback from customers for exceptional communication skills and attentiveness to their needs.
Reduced waste by closely monitoring inventory levels and promptly reporting any discrepancies or shortages to management.
Improved order accuracy with careful attention to detail when entering orders into the point-of-sale system.
Successfully resolved customer complaints, turning potentially negative experiences into positive ones that built loyalty.
Assisted in training new hires.
Flexibility to work across both Waffle and Bean and Oh My Waffle in Burleigh Heads.
Responsible to close the cafe following a closing procedure to ensure the venue is cleaned, machinery turned off, point of sale cash resister balanced and lock of cafe at the end of the night.
Maintained cafe cleanliness by wiping down tables and counters, restocking condiment bar, emptying trash receptacles and mopping and sweeping floors.
Prepared various hot and cold drinks including cappuccinos, lattes, milk shakes and grapes for customers.
Prepared various cafe items such as waffle dishes, baguettes and baked goods.