Maddison Mackay
Southbank,Australia
Summary
Experienced and versatile individual who is eager to learn in the hospitality industry, bringing a positive attitude and strong work ethic to every shift. Skilled in staff training, customer service, and ensuring compliance with safety standards. Strong background in mixology, customer relations, and maintaining a positive team dynamic. Proven ability to handle customer complaints, boost team morale, and improve operational efficiency. Additionally, with experience in FIFO roles and community support, I bring exceptional leadership, communication, and problem-solving skills. Committed to providing outstanding service and creating safe, welcoming environments for both customers and employees.
Overview
11
11
years of professional experience
Work History
Bar Supervisor
The Boatbuilders Yard
South Wharf, Australia
01.2024 - 01.2025
- Effectively assigning tasks and responsibilities based on team members' strengths.
- Ability to adjust to the fast-paced nature of the job and remain calm under pressure.
- Listened to employees' concerns and suggestions to improve team performance and morale.
- Monitored team performance and took corrective action as needed to ensure high standards.
- Ensured high levels of customer satisfaction by leading the team to provide excellent service.
- Flexibility in adjusting to changing priorities or workplace conditions.
- Ability to train new employees and develop existing team members for better performance.
- Knowledge of responsible alcohol service, ensuring customers are not overserved, and the environment is safe.
- Handling customer complaints or issues with professionalism and patience.
- Ensuring customers' food and drink orders are accurately understood and taken.
- Ability to work on feet for extended periods, especially during busy shifts.
- Increased profits by overseeing inventory and strategically increasing menu prices.
FIFO U1lity Supervisor
Sodexo
Cape Preston, Australia
01.2022 - 01.2023
- Ability to conduct pre-start meetings for the team before commencing work.
- Ensure each area has adequate stock levels.
- Ability to work in a fast-paced working environment while still upholding cleaning standards.
- Consistently upholds and adheres to workplace OH&S, and environmental policies and procedures.
- Capacity to maintain a high level of attention to detail and consistently produce a high standard of work.
- Excellent communication skills, with the ability to liaise with people at all levels and from diverse backgrounds.
- Self-motivated, energetic, and results-driven with a strong work ethic, positive attitude, and can-do approach.
- Physically fit, with the ability to work in hot conditions, and flexible in working hours.
- Great leadership skills with experience mentoring, managing, and supporting new crew members.
Bartender
Crossbar & Co. Bar Hire
Perth, Australia
01.2021 - 01.2022
- Provided prompt efficient friendly and quality service at all &mes
- Mixed a variety of simple and complex cocktails
- Prepared and served mobile bar service at indoor and outdoor on-site events
- Effec&vely handled customer complaints and special requests
- Prepared both alcoholic and nonalcoholic beverages
- Followed alcohol awareness procedures for preven&ng intoxica&on
Resident Lifestyle Officer
Aegis
Shoreline, Australia
01.2021 - 01.2022
- Working in a fast-paced residential care home.
- Ability to communicate with a wide range of residents from different backgrounds and cultures.
- Ability to build rapport and trust with residents and their families.
- Ability to manage and meet weekly/monthly deadlines to ensure a meaningful lifestyle program is developed for all residents.
- Ensuring residents' individual requirements are met.
- Coordinating and supervising the delivery of lifestyle and therapy programs.
- Organizing programs that develop residents' interests and cognitive abilities.
- Encouraging resident participation in all activities and developing new ideas.
- Maintaining a focus on each resident's health, safety, and quality of life.
- Ability to work in a large team and build a rapport with all team members.
- Clear communication skills, both with residents, their families, and team members.
- An ability to clearly understand each resident's requirements to ensure a positive outcome.
- Encouraging community integration.
- Ent, empathetic, and calm when dealing with difficult situations.
- A sound understanding of OHS issues and policies.
- Ability to meet Aegis' quality standards.
- Maintaining records of each resident and maintaining confidentiality.
- Being available to attend to residents' and families' inquiries.
Assistant in Nursing
Aegis
Alfred Carson, Australia
01.2020 - 01.2021
- Ability to work effectively in a team and alongside agency support staff.
- Ensuring residents receive assistance with daily hygiene routine where necessary.
- Manual handling and orientation training.
- Willingness to work flexible working hours.
Community Support Worker
Brightwater Care
Osborne Park, Australia
01.2019 - 01.2020
- Providing high-quality one-to-one personal care.
- Practicing and keeping a safe working environment.
- Assisting clients in maintaining an independent, social, and active lifestyle.
- Meal preparation, general housekeeping, and assistance with hygiene.
- Ensuring clients take required medication, and making a record where necessary.
- Demen&a, hoist, confidence, and pressure, and COVID-19 training.
- Liaising with clients and clients' families to ensure a tailored service.
Aged Care Worker
Careside
West Perth, Australia
01.2018 - 01.2019
- Supporting clients with neurological conditions such as dementia.
- High-level communication skills.
- Patience and empathy in difficult situations.
- General daily care and live-in care.
- Working as a team to ensure a thorough support service.
- Ability to organise day trips within.
- Ability to manage in order to make various medical appointments.
Support Worker
CamCan Disability Services WA
Applecross, Australia
01.2015 - 01.2018
- Specialized care based on various client needs and interests.
- Working actively with people with an intellectual disability.
- Encouraging clients to develop personal and community-based relationships.
- Recording medication and fluid input and output.
- Developing mobility skills.
- Developing independence and general living skills.
- Epilepsy training.
- Working with various clients from a young age.
Bar Staff/Kitchen Hand
The Cruising Yacht Club of WA
Rockingham, Australia
01.2014 - 01.2017
- Food preparation.
- General Bar Work.
- Ensuring a clean and safe working environment.
- Cash handling
- RSA Service
- Good communication skills with customers and staff.
- Setting up and running various functions.
- Table Service
Education
Certificate 3 - Disability and Aged Care
Challenger InsNtute of Technology
Rockingham, WA01.2013
WACE Certificate -
Kolbe Catholic College
Rockingham, WA01.2012
Certificate - Early Childhood and Primary Teaching
Central InsNtute of Technology Leederville
Rockingham, WA01.2011
Skills
- Responsible alcohol service
- Ability to train new staff, provide ongoing coaching, and evaluate performance
- Flexibility to handle the fast-paced and changing demands of the bar environment
- Providing a high level of customer satisfaction through excellent communication and service
- Ability to handle customer complaints, and resolve conflicts quickly and effectively
- Managing multiple tasks at once, such as serving drinks, handling customer queries, and overseeing staff
References
- Bradley Fixter, Assistant Venue Manager, The Boatbuilders Yard, 0475 519 032, bradfixter@outlook.com
- Maya Lai, Duty Manager, The Boatbuilders Yard, 0402 349 143, maya64933@gmail.com
Timeline
Bar Supervisor
The Boatbuilders Yard
01.2024 - 01.2025
FIFO U1lity Supervisor
Sodexo
01.2022 - 01.2023
Bartender
Crossbar & Co. Bar Hire
01.2021 - 01.2022
Resident Lifestyle Officer
Aegis
01.2021 - 01.2022
Assistant in Nursing
Aegis
01.2020 - 01.2021
Community Support Worker
Brightwater Care
01.2019 - 01.2020
Aged Care Worker
Careside
01.2018 - 01.2019
Support Worker
CamCan Disability Services WA
01.2015 - 01.2018
Bar Staff/Kitchen Hand
The Cruising Yacht Club of WA
01.2014 - 01.2017
Certificate 3 - Disability and Aged Care
Challenger InsNtute of Technology
WACE Certificate -
Kolbe Catholic College
Certificate - Early Childhood and Primary Teaching
Central InsNtute of Technology Leederville
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