Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MADDISON POTTS

Summary

I’m a friendly, motivated, and reliable team player with a broad background in retail, hospitality, childcare, and tutoring. Over the years, I’ve gained hands-on experience in customer service, sales, child supervision, and academic support—always bringing a positive attitude and strong work ethic to everything I do. Whether it’s helping a customer find the right product, planning engaging activities for kids, or supporting students with their learning, I genuinely enjoy connecting with people and making their day better. I’m quick to learn, confident in fast-paced settings, and pride myself on being approachable, adaptable, and committed to doing my best—no matter the task

Overview

8
8
years of professional experience
1
1
Certification

Work History

Educator

Kids United OSHC
05.2023 - Current
  • Supervise and engage children in creative, educational, and recreational activities
  • Planned and implemented daily programs while maintaining a safe and inclusive environment
  • Fostered positive relationships with students, families, and staff
  • Built relationships and communicated with parents to provide best learning environment for children.

Waitress

Amano Ristorante e Pizzeria
07.2022 - 02.2023
  • Delivered food and beverages, managed private functions, and provided table service in a fast-paced environment
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Sales Assistant

Kathmandu
03.2024 - 06.2025
  • Delivered exceptional customer service with a focus on outdoor and lifestyle product knowledge
  • Achieved personal and team KPIs, including sales targets and customer satisfaction goals
  • Assisted with visual merchandising and stock management, contributing to strong seasonal campaigns

Sales Assistant

Lorna Jane
01.2022 - 03.2023
  • Focused on delivering a high-level customer experience with attention to wellness and activewear trends
  • Met and exceeded sales goals and KPIs through client engagement and styling

Tutor

NumberWorks'nWords
03.2022 - 01.2023
  • Provided academic support to primary and high school students in maths and English
  • Adapted lesson plans based on student progress and feedback

Retail Assistant

Silly Sollys
01.2021 - 05.2021
  • Led a team of junior casuals during store setup and opening phases
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Retail Assistant

Bargain Buys
08.2017 - 12.2020
  • Developed foundation in customer service and store operations

Education

Bachelor of Arts -

University of Wollongong
Wollongong, NSW

High School -

Bossley Park High School
Bossley Park
12-2021

High School -

Griffith High School (Now Murrumbidgee Regional High School)
Griffith, NSW
12-2019

Skills

  • Customer Service & Sales
  • Effective Communication & Active Listening
  • Time Management & Efficiency
  • Team Collaboration & Leadership
  • Conflict Resolution
  • Visual Merchandising
  • General Cleaning & Presentation
  • Activity Planning (Childcare/Tutoring)

Certification

  • Working With Children Check – Valid until Jan 2027
  • Responsible Service of Alcohol (RSA) – Obtained 2022

Timeline

Sales Assistant

Kathmandu
03.2024 - 06.2025

Educator

Kids United OSHC
05.2023 - Current

Waitress

Amano Ristorante e Pizzeria
07.2022 - 02.2023

Tutor

NumberWorks'nWords
03.2022 - 01.2023

Sales Assistant

Lorna Jane
01.2022 - 03.2023

Retail Assistant

Silly Sollys
01.2021 - 05.2021

Retail Assistant

Bargain Buys
08.2017 - 12.2020

Bachelor of Arts -

University of Wollongong

High School -

Bossley Park High School

High School -

Griffith High School (Now Murrumbidgee Regional High School)

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MADDISON POTTS