Maddison Reid
Kimberley,TAS
Summary
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Dixie Blue Gelato
09.2024 - 12.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Front of House Employee
Deloriane Town Bakery/cafe
10.2023 - 05.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
Education
No Degree -
Newstead Collage
Newstead, TAS12-2026
Skills
- Customer service
- Customer satisfaction
- Patience and composure
- Cash management
- Cash handling
- Customer inquiries
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Telephone management
- Customer assistance
- Reliability and punctuality
Timeline
Customer Service Cashier
Dixie Blue Gelato
09.2024 - 12.2024
Front of House Employee
Deloriane Town Bakery/cafe
10.2023 - 05.2024
No Degree -
Newstead Collage
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