Maddison Scanlan
Ipswich,Australia
Summary
Spearheaded service initiatives to enhance customer satisfaction through effective coordination and collaboration with team members.
Assisted teams in identifying and resolving challenges to enhance productivity. Supported collaborative efforts to achieve team goals and foster a positive work environment. Embraced opportunities for learning and development to contribute effectively to organizational success.
Assisted teams in managing various tasks while maintaining a positive outlook. Took on additional responsibilities to support team objectives.
Provided attentive and friendly service in fast-paced environments. Assisted guests with inquiries to promote satisfaction and smooth operations. Maintained clean and organized workspaces while managing multiple tasks effectively.
Overview
9
9
years of professional experience
Work History
Senior Hairdresser
The Hair Project
Kenmore QLD
04.2025 - Current
- Trained staff on advanced coloring techniques, elevating overall service quality and client retention rates.
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Assisted management with inventory control by tracking product usage accurately and placing timely orders for restocking supplies as needed.
- Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Offered professional cuts, color services and extensions to salon customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed personalized hair care regimens for clients, ensuring tailored solutions for diverse needs and preferences.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
Hairdressing Apprentice
Magnifique Salon
Forest Lake QLD
10.2023 - 03.2025
- Led team of stylists in implementing new hair treatment protocols to enhance customer satisfaction.
- Mentored junior hairdressers, fostering skill development and promoting best practices in styling techniques.
- Developed personalized hair care regimens for clients, ensuring tailored solutions for diverse needs and preferences.
- Managed inventory of salon products, optimizing stock levels to reduce costs and improve service delivery.
- Conducted thorough consultations with clients to assess hair type and recommend appropriate services and products.
- Enhanced salon workflow by introducing efficient scheduling practices, reducing wait times for clients.
- Collaborated with management on marketing strategies to promote new services and boost salon visibility in community.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.
- Increased salon revenue through upselling additional services and retail product sales.
- Answered phone calls and emails to schedule client appointments.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Apprentice Hairdresser
Khool Hair and Beauty
Bellbowie Qld
05.2021 - 10.2023
- Provided exceptional customer service to enhance client satisfaction.
- Assisted in hair coloring and styling techniques, ensuring quality results.
- Maintained cleanliness and organization of workstations for operational efficiency.
- Supported senior stylists during complex hair treatments, enhancing skill development.
- Participated in training sessions to refine cutting techniques and product knowledge.
- Collaborated with team members to streamline appointment scheduling and workflow processes.
- Contributed to inventory management by tracking product usage and restocking supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Answered telephone calls to provide information and schedule new appointments.
Wait Staff Member
Falveys Hotel
Ipswich, QLD
08.2020 - 05.2021
- Implemented process improvements that increased efficiency during peak service times.
- Mentored junior staff, fostering a collaborative team environment focused on excellence.
- Conducted regular inventory checks to ensure adequate stock levels for smooth operations.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Provided support during catering events by setting up stations, serving food promptly, engaging with attendees professionally.
- Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Wait Staff Member
Heisenberg House
Ipswich, QLD
01.2020 - 08.2020
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Coordinated food and beverage orders, ensuring timely delivery and presentation standards.
- Assisted in training new staff on menu knowledge and operational procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to streamline order processing and minimize delays.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Cashier
Coles
Ipswich
01.2017 - 01.2020
- Assisted customers with inquiries and provided support in a friendly manner. Restocked shelves to maintain product availability. Handled cash transactions and operated EFTPOS register efficiently. Participated in safety training to ensure a secure work environment.
Education
Certificate III - Hairdressing
Creative Edge
Gold Coast, QLD03.2025
Graduated Grade 12 - undefined
Ipswich State
01.2018
Cert 2 in Salon Assistant - undefined
Ipswich State High School
Brassall, QLD01.2018
Skills
- Goal setting and achievement
- Client relationship building
- In-depth consultations
- Professionalism and ethics
- Salon marketing strategies
- Keratin treatments expertise
- Effective problem solving
- Sanitation and sterilization
- Relationship building
- Social skills
- Workspace organization
- Cash register operation
- Clear communication
- Customer consultation
- Appointment scheduling
- Relationship building and management
- Health code compliance
- Tool, equipment, and surface sanitizing
- Adaptable to changing client needs
- Men and women haircuts
- Creativity and originality
- Payment processing
- Schedule management
- Product knowledge
- Data entry
- New technique development
- Desktop and laptop computers
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
PERSONAL ATTRIBUTES
- Punctual
- Well Presented
- Honest
- Hard Working
- Reliable
Availability
- Weekdays - Mon- Friday open till close
- Weekends - Saturday- Sunday open till close
Timeline
Senior Hairdresser
The Hair Project
04.2025 - Current
Hairdressing Apprentice
Magnifique Salon
10.2023 - 03.2025
Apprentice Hairdresser
Khool Hair and Beauty
05.2021 - 10.2023
Wait Staff Member
Falveys Hotel
08.2020 - 05.2021
Wait Staff Member
Heisenberg House
01.2020 - 08.2020
Cashier
Coles
01.2017 - 01.2020
Graduated Grade 12 - undefined
Ipswich State
Cert 2 in Salon Assistant - undefined
Ipswich State High School
Certificate III - Hairdressing
Creative Edge