Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Maddison Wray

Denman Prospect,Australia

Summary

Hardworking and highly motivated professional with a strong desire to contribute combined knowledge and skills to enhance business performance. Excels in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven, with a passion for growth and efficiency, always striving to meet company needs and increase service value.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Operational Support Officer

Capital Capability Support
08.2024 - Current
  • Collaborated with cross-functional teams to drive process improvements and achieve greater efficiency in daily operations.
  • Enhanced team collaboration through effective communication, training sessions, and regular performance reviews.
  • Streamlined document workflow processes resulting in reduced turnaround times for critical reports.
  • Conducted regular audits of operational procedures to identify areas for improvement and implement necessary changes.
  • Delivered reliable administrative support to senior leaders by managing schedules, organizing meetings, and maintaining confidential files securely.
  • Contributed to a positive work environment by promoting open communication channels among staff members at all levels within the organization.
  • Reduced errors in reports and documentation by implementing a thorough quality control process.

Family Engagement Support Worker

Capital Capability Support
09.2023 - 08.2024
  • Responded quickly to meet customer needs and resolve problems
  • Maintained accurate records of client progress and outcomes through data collection and reporting systems
  • Recognized factors causing reaction or changes in a client's condition or behavior
  • Built respectful and trusting relationships with clients

Family Engagement Support Worker

FOCUS
04.2023 - 09.2023
  • Provided compassionate care and support to individuals with physical disabilities and mental health issues
  • Monitored changes in client's physical or psychological condition and reported any concerns promptly
  • Organised transport for medical appointments and other activities

SHIFT SUPERVISOR

Aldi
04.2022 - 03.2023
  • Maintained clean and secure operating environment, driving safety and well-being of employees on shift
  • Coached team members, delivering candid feedback on expectations and performance
  • Recorded and reported daily shift attendance and shift attendance exceptions to
  • Managed store closing and opening procedures to ensure safety and security

Education

Completed Coursework Towards Year10 - undefined

Mulwaree High School
Goulburn, NSW
11.2017

Skills

  • Compassionate Care
  • Communications Strategies
  • Interpersonal Skills
  • Report Preparation
  • Emotional Support
  • Effective Listening
  • Dedicated Support
  • Documentation management
  • Scheduling coordination
  • Teamwork and collaboration

Certification

  • Full Licence & Comprehensive Insurance
  • First Aid
  • WWVP Card & NDIS check
  • Child and Adolescent
  • RSA&RCG
  • Therapeutic Crisis Intervention
  • Accidental Counselling
  • Police check

Timeline

Operational Support Officer

Capital Capability Support
08.2024 - Current

Family Engagement Support Worker

Capital Capability Support
09.2023 - 08.2024

Family Engagement Support Worker

FOCUS
04.2023 - 09.2023

SHIFT SUPERVISOR

Aldi
04.2022 - 03.2023

Completed Coursework Towards Year10 - undefined

Mulwaree High School

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Maddison Wray