Summary
Overview
Work History
Skills
Certification
Volunteer Work
Timeline
Generic

KARL HICKLING

Brisbane,QLD

Summary

I am a highly competent, driven and capable Operational Support Officer with a proven track record in operational project delivery and achieving intelligence outcomes under strict time- pressures and in challenging environments. My career to date has allowed me to build a strong reputation within Home Affairs and I have excellent executive stakeholder engagement. I am a Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operational Support Officer

Department Of Home Affairs
04.2019 - Current
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Created and managed project plans, timelines and budgets.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Trained and mentored 10 new employees to the Department, improving their skills and knowledge for successful integration in the team.
  • Devised and implemented processes and procedures to streamline operations.

Lead Technician

Australian Leak Detection
02.2018 - 04.2019
  • Planned, scheduled, and delegated daily work to team of 10 employees.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Adhered to established policies and standards to safely complete projects.
  • Fostered relationships with internal and external customers.
  • Implemented, configured, and optimized safety standards.

Plumber and Gas Fitter

Royal Australian Air Force
09.2010 - 02.2018
  • Repaired plumbing systems, components, and equipment.
  • Train and mentor approximately 20 Plumbing Apprentices at any time participating in the ADF Apprenticeship Program.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Designed site layout for multi trade operations and developed quality control processes for materials and resources.

Skills

  • Attention to Detail
  • Cultural Awareness
  • Analytical Thinking
  • Organizational Skills
  • Teamwork and Collaboration

Certification

  • 2023 - Senior First Aid
  • 2021 - CASA RPAS Licence
  • 2025 - Queensland Plumbing Licence

Volunteer Work

I have extensive experience volunteering as a boxing coach and mentoring for the participants, both in a weekly class setting and multiple outreach programs to surrounding rural areas. Our goal was always to help to highlight self confidence in younger individual and also to give them something to focus on and be passionate about.

Timeline

Operational Support Officer

Department Of Home Affairs
04.2019 - Current

Lead Technician

Australian Leak Detection
02.2018 - 04.2019

Plumber and Gas Fitter

Royal Australian Air Force
09.2010 - 02.2018
  • 2023 - Senior First Aid
  • 2021 - CASA RPAS Licence
  • 2025 - Queensland Plumbing Licence

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KARL HICKLING