Maddisyn McCaskill
Wulguru State School
IDALIA
1
Certification
6
years of professional experience
Resourceful Bachelor of Business (Human Resources) student with 6 years of experience in customer service, hospitality, and retail. Proven expertise in organizational support, cash handling, and inventory management in fast-paced environments. Focused on delivering exceptional service and fostering collaboration to enhance team performance and customer satisfaction.
Work History
Tuckshop Assistant
5 Months- Delivered friendly and efficient customer service, assisting with enquiries and resolving issues.
- Operated POS system and processed cash and EFTPOS transactions accurately.
- Prepared and served food while maintaining high food safety and hygiene standards.
- Maintained a clean, organised and professional work environment.
- Rotated stock and monitored inventory to minimise waste and ensure food safety.
- Assisted with stock ordering, receiving deliveries and inventory management.
- Worked collaboratively in a fast-paced team environment and independently when required.
- Demonstrated strong time management, attention to detail and computer literacy.
Senior Waitstaff
3 Years- Delivered professional customer service in a high-pressure environment
- Coordinated timing and attention to detail while communicating professionally with customers
- Processed confidential bookings and financial transactions.
- Monitored customer safety and facilitated crowd flow during peak service periods
- Handled confidential information, bookings, and transactions
Trainee Team Member
1 Year- Delivered frontline customer service while managing cash and EFTPOS transactions to ensure smooth operations
- Adhered to hygiene protocols and standard operating procedures to maintain a safe environment
- Improved time management abilities by prioritizing tasks effectively
Education
QCE - Grade 11/12
- Developing knowledge in communication, ethics, systems, and human behaviour.
- Participated in various community service and public support initiatives, including work with vulnerable groups.
- Completed subjects: Chemistry, Biology, General Maths, General English, Music, Religion and Ethics
Bachelor of Business - Human Resources
- Developing knowledge in business operations, human resource management, and organisational behaviour.
- Building skills in communication, teamwork, problem-solving, and ethical decision-making.
- Gaining understanding of workplace systems, employee relations, and leadership practices.
- Studying externally (online), allowing flexible availability outside of assignment deadlines.
Skills
Food safety management
Detail-focused and organised with record-keeping and administrative tasks
Proficient in Microsoft Office 365 and quick to learn new booking and management systems
Customer-focused approach
Flexibility in dynamic settings
Team-based problem solving
Skilled in conflict resolution
Comfortable interacting with people from diverse backgrounds
Willingness to learn healthcare systems
policies
and confidentiality requirements
Effective crisis communication
Confident working in busy
fast-paced environments with competing priorities
Adaptable learner
Computer skills
Time management
Attention to detail
Affiliations
Angel Paws Inc.
Certification
- Current Blue Card (Working with Children)
- Vaccination Preventable Disease (VPD)
- Queensland Certificate of Education
LANGUAGES
English
Timeline
Tuckshop Assistant
Wulguru State School
05.2026 - CurrentRead More
Senior Waitstaff
A Touch of Salt, Townsville
01.2022 - 01.2025Read More
Trainee Team Member
Donut King, Townsville
01.2021 - 01.2022Read More
James Cook University
Bachelor of Business from Human Resources
Read More
St Margaret Mary’s College
QCE from Grade 11/12
Read More
AVAILABILITY
- Available across weekdays, evenings, weekends, and public holidays.
- Flexible availability around university commitments.