Maddisyn McCaskill
IDALIA
Summary
Resourceful Bachelor of Business (Human Resources) student with 12 years of experience in customer service, hospitality, and retail. Proven expertise in organizational support, cash handling, and inventory management in fast-paced environments. Focused on delivering exceptional service and fostering collaboration to enhance team performance and customer satisfaction.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Tuckshop Assistant
Wulguru State School
Townsville, QLD
05.2026 - Current
- Delivered friendly and efficient customer service, assisting with enquiries and resolving issues.
- Operated POS system and processed cash and EFTPOS transactions accurately.
- Prepared and served food while maintaining high food safety and hygiene standards.
- Maintained a clean, organised and professional work environment.
- Rotated stock and monitored inventory to minimise waste and ensure food safety.
- Assisted with stock ordering, receiving deliveries and inventory management.
- Worked collaboratively in a fast-paced team environment and independently when required.
- Demonstrated strong time management, attention to detail and computer literacy.
Senior Waitstaff
A Touch of Salt, Townsville
Townsville
01.2022 - 01.2025
- Delivered professional customer service in a high-pressure environment
- Coordinated timing and attention to detail while communicating professionally with customers
- Processed confidential bookings and financial transactions.
- Monitored customer safety and facilitated crowd flow during peak service periods
- Handled confidential information, bookings, and transactions
Trainee Team Member
Donut King, Townsville
Townsville
01.2021 - 01.2022
- Delivered frontline customer service while managing cash and EFTPOS transactions to ensure smooth operations
- Adhered to hygiene protocols and standard operating procedures to maintain a safe environment
- Improved time management abilities by prioritizing tasks effectively
Education
QCE - Grade 11/12
St Margaret Mary’s College
Townsville11-2024
Bachelor of Business - Human Resources
James Cook University
Townsville07-2026
Skills
- Food safety management
- Detail-focused and organised with record-keeping and administrative tasks
- Proficient in Microsoft Office 365 and quick to learn new booking and management systems
- Customer-focused approach
- Flexibility in dynamic settings
- Team-based problem solving
- Skilled in conflict resolution
- Comfortable interacting with people from diverse backgrounds
- Willingness to learn healthcare systems, policies, and confidentiality requirements
- Effective crisis communication
- Confident working in busy, fast-paced environments with competing priorities
- Adaptable learner
- Computer skills
- Time management
- Attention to detail
Affiliations
Angel Paws Inc.
Certification
- Current Blue Card (Working with Children)
- Vaccination Preventable Disease (VPD)
- Queensland Certificate of Education
LANGUAGES
English
Timeline
Tuckshop Assistant
Wulguru State School
05.2026 - Current
Senior Waitstaff
A Touch of Salt, Townsville
01.2022 - 01.2025
Trainee Team Member
Donut King, Townsville
01.2021 - 01.2022
Bachelor of Business - Human Resources
James Cook University
QCE - Grade 11/12
St Margaret Mary’s College
AVAILABILITY
- Available across weekdays, evenings, weekends, and public holidays.
- Flexible availability around university commitments.