Madeleine CAse
Gladstone ,Australia
Summary
A mature and professional individual with a strong work ethic, consistently presenting in a polished manner. Punctuality and respect are integral to the approach, enabling excellence in both team-oriented and independent work environments. Committed to continuous professional development, dedicated to becoming a valuable asset for future employers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Kfc
Gladstone
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer service Team Member/ Shift supervisor
Kfc
Beaudesert/ Inala
01.2018 - 01.2022
- This role included major components such customer service, cash handling, taking and filling customer orders
- Other major roles consisted of but were not limited to, conflict resolution, trouble shooting, time management and strong awareness of Workplace Health & Safety
- Other roles in management included running a shift, signing invoices, following projections and KPI's as well as filling necessary orders
Administration Assistant
Cathy Snip
Beaudesert
01.2023 - Current
- In this work experience role I was able to shadow a local real estate office front desk and take on admin duties
- This consisted of but was not limited to phone calls, note taking, emailing and daily banking
Quality Control & Assembly line
Ozroll
Stapylton
01.2022 - Current
- Production and quality control of Plantation shutters
- Following KPI’S to ensure targets are met
- Team collaboration and individual work to ensure orders are filled
Education
High School -
Beaudesert state High
Beaudesert01.2019
Skills
- Customer Service
- Collaboration
- Team Player
- Microsoft Skills
- Punctual
- Time Management
- Flexible
- Adaptable
Certification
- Certificate I Business
- Certificate I Information Tech
- Certificate III Hospitality
- First Aid Certificate
Timeline
Assistant Manager
Kfc
01.2024 - Current
Administration Assistant
Cathy Snip
01.2023 - Current
Quality Control & Assembly line
Ozroll
01.2022 - Current
Customer service Team Member/ Shift supervisor
Kfc
01.2018 - 01.2022
High School -
Beaudesert state High