Madeleine Coss

• Greeted customers and helped with product questions, selections, and purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered questions about store policies and addressed customer concerns.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Assisted with inventorying beverage stock and bar supplies.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
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• Promoted a safe and enjoyable atmosphere by monitoring patron behavior for signs of intoxication and taking necessary steps to prevent overconsumption.
• Maximized profits by upselling premium liquors and promoting daily specials, driving sales growth over time.
• Enhanced customer satisfaction by providing personalized drink recommendations based on individual preferences.
• Consistently met or exceeded sales targets through proactive selling techniques such as offering complimentary samples or suggesting popular menu items to undecided guests.
• Increased repeat business through friendly and attentive service, building rapport with regular patrons.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Performed cash, card, and check transactions to complete customer purchases.
• Packed groceries at checkout

i have previously worked in the online department and am familiar with the packing process along with fulfilling orders