MADELEINE HOOGSTRA
__________________________________________________________
Lara
Summary
Highly motivated and detail-oriented literature graduate with a strong background in critical analysis, research, and communication. Possesses excellent written and verbal communication skills, as well as a keen eye for detail and a passion for literature and writing. Seeking a role where I can leverage my analytical skills and creativity to contribute to projects that require critical thinking and effective communication.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Macpac
06.2023 - Current
- Assist customers in finding the right hiking gear and equipment, including clothing, footwear, backpacks, and accessories.
- Process sales transactions accurately and efficiently using the store’s point-of-sale system.
- Maintain a clean and organized store environment, including restocking shelves and organizing merchandise displays.
- Answer customer inquiries over the phone and in person, and provide excellent customer service at all times.
- Assist with inventory management, including receiving shipments, restocking merchandise, and conducting regular inventory counts.
- Assist with store promotions and events, including setting up displays and promotional materials.
- Collaborate with team members to ensure a positive shopping experience for customers and contribute to the overall success of the store.
Guest Services And Reception
Adventure Park
11.2020 - Current
- Greet guests and provide them with information about the water park, including admission prices, park rules, and attractions.
- Sell tickets and process payments accurately and efficiently.
- Monitor entrance and exit points to ensure that only paying guests enter the park.
- Provide excellent customer service by addressing guest inquiries and resolving any issues in a professional and timely manner.
- Communicate effectively with other staff members to coordinate activities and ensure a smooth operation of the water park.
- Adhere to all safety protocols and emergency procedures to ensure the well-being of all guests and staff.
- Answer phone calls and direct inquiries to the appropriate departments or personnel.
- Handle guest complaints and issues in a timely and efficient manner, escalating to management when necessary.
- Assist with special events, promotions, and guest services as needed.
Educator
CentreStage
01.2022 - 12.2024
- Develop and implement age-appropriate curriculum and lesson plans for musical theatre classes for kids aged 8-12.
- Teach dancing and acting techniques to students, focusing on building their skills and confidence in each area.
- Choreograph and stage musical numbers for performances, ensuring that students are engaged and challenged throughout the rehearsal process.
- Collaborate with other educators and staff to create a cohesive and dynamic learning environment for students.
- Provide constructive feedback and guidance to students to help them improve their performance abilities and reach their full potential.
- Communicate regularly with parents and guardians to provide updates on students' progress and performance opportunities.
- Foster a positive and inclusive atmosphere where students feel supported, encouraged, and inspired to express themselves creatively.
Education
Bachelor Of Arts - Literature
Deakin University
Geelong, Victoria06.2023
High School Diploma - Victorian Certificate Of Education
Clonard College
Geelong, Victoria12.2018
Skills
- Microsoft Office
- Copyediting and proofreading
- Customer service
- Teamwork and collaboration
- Computer skills
- Organization and time management
Timeline
Sales Assistant
Macpac
06.2023 - Current
Educator
CentreStage
01.2022 - 12.2024
Guest Services And Reception
Adventure Park
11.2020 - Current
High School Diploma - Victorian Certificate Of Education
Clonard College
Bachelor Of Arts - Literature
Deakin University
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