MADELEINE O'HARA
Cheltenham,VIC
Summary
As an enthusiastic worker I am always bringing an uplifting energy and vibe to the workplace! I have a solid foundation in customer service, I excel in understanding and addressing customer needs, maintaining positive relationships, and maintaining organization during peak hours. I am very keen to transition back into the workplace again and rekindle my love for customer service!
Overview
2
2
years of professional experience
Work History
Café All-Rounder
I make coffee
Melbourne, VIC
03.2023 - 08.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared hundreds of drinks per day spanning across a wide list of coffees, memorizing drink and food recipes to quickly and accurately prepare orders.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors, while also operating cash registers to process customer payments.
Front of House Staff Member
Grill'd Healthy Burgers
Cheltenham, Victoria
11.2021 - 05.2022
- Welcomed and assisted customers with menu inquiries, ensuring a positive dining experience.
- Efficiently organized seating arrangements and maintained timely guest flow.
- Delivered exceptional customer service, ensuring satisfaction and addressing needs promptly.
- Ensured cleanliness and orderliness of the dining area while supporting kitchen operations as required.
Sales Assistant
Review Australia
Cheltenham, VIC
05.2022 - 06.2023
- Helped customers to satisfy merchandise needs and resolve service problems
- Directed customers to appropriate facility and product locations
- Answered customer phone calls to address concerns and questions.
- Developed Exceptional communication skills to effectively interact with customers and provide assistance.
Education Support Worker (Work Experience)
Mentone Grammar
Mentone, VIC
03.2024 - Current
- demonstrated flexibility and problem-solving abilities to address unexpected challenges or disruptions effectively.
- Maintained a clean and organized classroom environment conducive to learning.
- Demonstrated excellent communication skills when interacting with children, teachers, and parents, fostering positive relationships.
Education
HLTAID003 Provide first aid -
Mentone Grammar
Melbourne, VIC11.2022
SIT30616 Certificate III in Hospitality -
ITFE
Melbourne, VIC07-2022
SITHFAB002 Provide Responsible Service of Alcohol -
iTFE
Melbourne, VIC07-2022
SITXFSA002 Participate in Safe Food Handling Practices -
iTFE
Melbourne, VIC07-2022
SITHIND001 Use Hygienic Practice For Hospitality Service -
iTFE
Melbourne, VIC07-2022
SITXWHS001 Participate in Safe Work Practices -
iTFE
Melbourne, VIC07-2022
SITXFSA001 Use Hygienic Practices For Food Safety -
ITFE
Melbourne, VIC07-2022
Skills
- Guest Engagement
- Order Taking
- Food Running
- Organization
- Positive and professional
- Liquor, wine, and food service
- Fast learner
- Interpersonal communication
Timeline
Education Support Worker (Work Experience)
Mentone Grammar
03.2024 - Current
Café All-Rounder
I make coffee
03.2023 - 08.2023
Sales Assistant
Review Australia
05.2022 - 06.2023
Front of House Staff Member
Grill'd Healthy Burgers
11.2021 - 05.2022
HLTAID003 Provide first aid -
Mentone Grammar
SIT30616 Certificate III in Hospitality -
ITFE
SITHFAB002 Provide Responsible Service of Alcohol -
iTFE
SITXFSA002 Participate in Safe Food Handling Practices -
iTFE
SITHIND001 Use Hygienic Practice For Hospitality Service -
iTFE
SITXWHS001 Participate in Safe Work Practices -
iTFE
SITXFSA001 Use Hygienic Practices For Food Safety -
ITFE
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