MADELEINE PAISLEY
Kilsyth
Summary
I am currently employed, working in retail for 3 years and have completed Certificate IV in Beauty services. I'm looking for a part-time and or full-time job for new opportunities that come my way. I pride myself on being a reliable and compassionate worker. I am confident in working within a team and able to take direction as well as use my initiative. Strong and positive minded person who helps people Grow and strive to improve. Effectively dealing with customer queries and refunds. Working and achieving kpis and budgets. Team training and mentoring. Always delivering on exceptional customer service. Effective time management and multitasking skills. Pleasant phone manner. Able to manage a fast-paced environment. Pride myself on having a positive can do attitude.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Pandora
08.2023 - Current
- Running day and night shifts as a supervisor, sending reports, and managing shift swaps and covers.
- Communication within the team (opening and closing, store key).
- POS procedures, refunds, click-and-collects, exchanges, store credits, and KPIs.
- Using customer service to help customers understand the product and sell new, fashionable jewelry.
- Stock handling and making the store presentable by cleaning and using the correct merchandising.
Sales Assistant
Ghanda
08.2022 - Current
- Greeted customers, helped with product questions, and assisted in understanding the benefits and quality of the items, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and stock handling.
- Maintained a clean sales floor, and straightened and faced merchandise.
- I answered questions about store policies and addressed customer concerns.
- Used the POS system to process sales, returns, online orders, gift card activations, and KPIs.
- 3ic (opening and closing, rostering, tasks for other staff, EOD emails, and store key)
Sales Assistant
Bras n Things
08.2024 - 03.2025
- I can be alone for periods of the day or night, send end-of-day messages for the team, hold the store key, and open and close shifts.
- Customer service and bra fittings (making customers embrace themselves and feel comfortable).
- Stock handling, click and collect, store to your door, VM changeover, and cleaning the store and shelves well kept.
- Pos procedures: cash, card, gift card, and refunds
- Answered customer inquiries regarding product features, pricing, availability, as well as our policy.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
Crew Member
McDonald's
07.2021 - 02.2025
- This includes interactions with customers, cash handling, independence, and team skills.
- Prepared products following restaurant, health, and safety standards, procedures, and daily KPIs.
- Drive-thru service, barista, front-end service, stock replenishment, and cleaning duties.
- Maintained high standards of customer service during high-volume work shifts, fast-paced operations, and met quality expectations.
Footy Club Assistant/Baby Sitter
self employed
01.2018 - 01.2020
- Caregiving during parents' absence, and created educational games.
- Communicated positively with children and guardians.
- Maintained an updated list of emergency contact information and the child's health information in case of emergencies.
- My duties include running water for the team, canteen duties, front gate attendance and looking after children.
Education
Vocational Education And Training (VET) - Beauty Services
Box Hill Institute of TAFE
Melbourne, VIC12-2023
Skills
- Flexible hours
- Problem-solving skills
- Fast-paced and well-timed
- Product and service sales
- Can work confidently and autonomously
- Sales target achievement
- Time management
Availability
Monday- All Day
Tuesday & Wednesday - Not available
Thursday-Sunday -All day
References
References available upon request.
Timeline
Sales Assistant
Bras n Things
08.2024 - 03.2025
Sales Assistant
Pandora
08.2023 - Current
Sales Assistant
Ghanda
08.2022 - Current
Crew Member
McDonald's
07.2021 - 02.2025
Footy Club Assistant/Baby Sitter
self employed
01.2018 - 01.2020
Vocational Education And Training (VET) - Beauty Services
Box Hill Institute of TAFE
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