Madeline Faunt
Winter Valley,VIC
Summary
I recently graduated with a Bachelor of Public Health and Health Promotion from Deakin University (2024). During the course, I completed an international placement in Fiji and a placement at Ballarat Community Health. I am passionate about helping other people and doing what I can to improve their situation. 7 Years of customer service experience in retail, and becoming a team leader and a duty manager. More recently, I have worked as a medical receptionist at Ballarat Group Practice.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Medical Receptionist
Ballarat Group Practice
06.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing using Zedmed, TYRO and MBS.
- Helped patients complete necessary medical forms and documentation.
- Processed claims with insurance companies and sent medical records
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained strict confidentiality of patient information.
Duty Manager
Ryan's IGA
01.2019 - 06.2024
- Provided high-quality customer service to clients and maintained their satisfaction level
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Maintained high food safety while working in the deli and shaved and sliced fresh meat daily
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Worked in online orders, deli, dairy/freezer, POS, grocery and front end
Team Leader
Regent Cinema
01.2017 - 01.2020
- Take customer orders and process payments through the Point of Sale (POS) computer system
- Provide front-line customer service to guests, including taking food orders and accurately handling cash and credit card transactions
- Ensured superior customer experience by addressing customer concerns, maintained cleanliness and presentation of stock room and lobby floor
Education
Bachelor of Public Health And Health Promotion -
Deakin University
Geelong, VIC02.2024
Year 12 Certificate -
Mount Clear Secondary College
Mount Clear, VIC11.2019
Skills
- Problem-Solving
- Computer Literacy
- Customer service
- Strong Communication
- Work well in a team
- Team Supervision
Certification
- Food handlers Certificate
- Working with children's check
- Police check
- RSA certificate
- Certificate II in Hospitality
- Driver's license
- CPR Training
Timeline
Medical Receptionist
Ballarat Group Practice
06.2024 - Current
Duty Manager
Ryan's IGA
01.2019 - 06.2024
Team Leader
Regent Cinema
01.2017 - 01.2020
Bachelor of Public Health And Health Promotion -
Deakin University
Year 12 Certificate -
Mount Clear Secondary College
Internship
INTERNATIONAL PLACEMENT IN FIJI
October 2024
- Chosen by Deakin University to participate in a two-week placement opportunity at Barefoot Manta Resort in Fiji.
- Worked with the local villages to conduct a needs assessment.
- My group specifically worked on mental health issues Fijians face.
- Conducted workshops in local schools around hand washing and waterborne diseases.
PLACEMENT AT BALLARAT COMMUNITY HEALTH
December 2024
- Complete a draft Cooks Network Toolkit for BCH, to help progress a start up of a cooks network in 2024.
- Conduct online meetings with employees from other community health organisations
- Create expression of interest flyers to hand out at long daycares for the cook's network.
- Volunteer at Farms 4 Families market run by the Foodbank.
- Help run free health clinics with BCH at multiple locations.
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