STEPHANIE LOPEZ
Hoxton Park
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
Preston's Family Doctors
05.2023 - Current
- Answering telephone calls to take messages from clients or to provide information,
- Receiving walk-in customers and guests and making them comfortable,
- Directing or escorting guests or visitors to specific areas or correct offices,
- Creating, adjusting or cancelling appointments when necessary,
- Faxing, scanning, mailing and filing documents,
- Informing other members of staff about visitors or cancellations,
- Entering customer details into the company's records or database,
- Copying, filing and maintaining digital or paper records,
- Billing Medicare and private patients,
- Faxing medical records,
- Billing Work cover patients
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Pharmacy Assistant
Chemist Warehouse Australia
10.2021 - 03.2023
- Organizing aisles with correct products,
- Stocking shelves
- Serving customers
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Communicating with customers with help wherever needed
Casual Team Member
Kmart Australia
10.2020 - 06.2021
- Having jobs delivered on time,
- Prioritising customers
- Learning how to deal with money
- Communicating with team members efficiently
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Casual Crew Member
McDonald's Australia
10.2019 - 10.2020
- Operating and maintaining restaurant equipment
- Teamwork and effective communication
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Task prioritization
Education
High School Diploma -
Thomas Hassall Anglican College
Middleton Grange, NSW09.2022
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Patient Registration
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Timeline
Medical Receptionist
Preston's Family Doctors
05.2023 - Current
Pharmacy Assistant
Chemist Warehouse Australia
10.2021 - 03.2023
Casual Team Member
Kmart Australia
10.2020 - 06.2021
Casual Crew Member
McDonald's Australia
10.2019 - 10.2020
High School Diploma -
Thomas Hassall Anglican College
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