Madeline Joannidis-Engler
Gladstone
Summary
Dedicated community services professional with extensive experience in supporting individuals and families facing homelessness and social isolation. Currently serving as a Housing Officer and Community Support Worker, with a strong background in youth work and volunteer coordination. Proven ability to create safe, inclusive environments, and adapt to complex situations while maintaining a focus on empathy and reliability. Recognized for problem-solving skills and a strong work ethic in delivering impactful community support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housing Officer
Roseberry
QLD
01.2025 - Current
- Support individuals and families experiencing or at risk of homelessness with practical housing solutions
- Provide person-centred case management and connect clients with appropriate services
- Advocate for clients navigating housing systems, tenancy issues, and support referrals
- Maintain relationships with housing providers, community partners, and internal teams
- Coordinated property inspections to ensure compliance with safety standards.
Community Support & Youth Worker
Roseberry
Gladstone
04.2023 - 12.2024
- Supported young people and families through casework, programs, and outreach
- Took on a variety of roles including admin, program coordination, administration, enquiry line, and youth worker
- Collaborated with community members to address youth needs and challenges.
- Played an active role in community events, outreach initiatives, and partnership-building
- Worked across teams to help people access the support they needed
Volunteer Coordinator
Roseberry
QLD
12.2022 - 04.2024
- Run the day-to-day operations of the Dignity Hub
- Recruit, train, and support volunteers to feel confident and effective in their roles
- Clearly communicate volunteer responsibilities and provide ongoing guidance and feedback
- Help volunteers understand the needs of the community and how best to serve
- Coordinate donations and resources to meet client needs
- Developed training materials and resources for volunteer orientation sessions.
Education
CERT IV - Youth WORK
QLD Tafe
QLD12-2022
Cert iii - Bussiness Administration
TAFE QLD
QLD09.2013
Skills
- Housing Support & Case Management
- Volunteer Coordination & Supervision
- Program & Event Coordination
- Administrative Support & Data Management
- Networking & Interagency Collaboration
- Client Advocacy & Needs Assessment
- Community Engagement & Outreach
- Conflict Resolution & Crisis Management
- Team Leadership & Development
- Property Inspections and Compliance
- Needs assessment
- Conflict resolution
- Effective communication
Certification
- Current Open Driver’s Licence
- Blue Card (Working with Children)
- Yellow Card (Disability Worker Screening)
References
- Sherradean Stringer, Housing and Homelessness Manager, 0447000772, sherrie.stringer@roseberry.org.au
- Chloe McCarthy, Maintenance Officer, 0418406136, Chloe.McCarthy@roseberry.org.au
Certifications & Training
- Vicarious Trauma and Resilience - Niki Gent
- Intervention in Crisis Therapeutically/ Having Difficult Conversations - Nikki Gent
- Fire Safety - Ken Golding
- LivingWorks ASIST - Cyndi Ward
- Apart of the Grow Your Own - QCOSS
- Recognize and Respond (Suicide intervention) - Black Dog Institute Training
- CPR and First Aid - Narbil Training
Timeline
Housing Officer
Roseberry
01.2025 - Current
Community Support & Youth Worker
Roseberry
04.2023 - 12.2024
Volunteer Coordinator
Roseberry
12.2022 - 04.2024
CERT IV - Youth WORK
QLD Tafe
Cert iii - Bussiness Administration
TAFE QLD