Madeline Kyriacopoulos

• Led, motivated, and developed staff to achieve sales targets and conversion rates while enhancing the customer journey.
• Provide exceptional customer experiences through genuine commitment and care.
• Managed visual merchandising and all promotional campaigns to meet store standards and drive customer engagement.
• Created employee rosters to maintain adequate staffing levels for daily operations, while overseeing banking, expenses, stock control, shrinkage control, and all staff KPI reporting.

• Provided operational, administrative, and account management support for clients including BGIS, BP, Defence, Reserve Bank of Australia, Endeavour Group, and Immigration Detention Centres, enhancing client satisfaction and service quality.
• Utilized Power BI reporting and internal CRM systems to monitor performance metrics and service responsibilities, ensuring alignment with operational goals.
• Maintained up-to-date safety and compliance documentation through client CRM platforms Bsafe, Pegasus, and Avetta, ensuring adherence to regulatory standards.

• Managed all financial facets of the company, including credit with suppliers, payroll, bookkeeping, banking, and marketing.
• Oversaw all operational processes across the business, driving efficiencies, and ensuring ongoing compliance.
• Managed compliance, all legal obligations, insurances, and relevant licensing to code.
• Actioned new supplier, subcontractor recruitment, onboarding, compliance, and all relevant licenses.

• Presented and attended a NexGen event (Urban Core's not-for-profit company committed to creating a more inclusive and diverse industry, and encouraging and empowering women to be inspired to work within the industry).
• Conducted candidate interviews, evaluated qualifications, and made hiring decisions to build a strong team.
• Assist project managers with the planning, coordination, and supervision of construction projects.
• Monitored project progress, budgets, and timelines, providing regular updates to stakeholders.
• Liaised with clients, contractors, and stakeholders to ensure effective communication and collaboration throughout project lifecycle.
• Support the implementation of quality assurance and safety procedures.
• Developed budgets and forecasts to guide departmental spending and resource allocation.
• Prepared financial documents such as budgets, forecasts and reports.
• Managed daily office operations and maintained filing systems for efficiency.

Achievements:

• Boosted branch KPIs from 43% to 113% across all three indicators within six months of my tenure as Acting Branch Manager.
• Achieved a 100% customer experience satisfaction rate over a total of 83 surveys.
• Sole nominee by the Area Manager of Inner Metro (Victoria's largest region for CBA) to participate in and present at a Future Now leadership program. Upon completion, I implemented the strategies learned within my team and branch, increasing daily KPI productivity by 47%.