Madeline Miller
Attadale,WA
Summary
Committed employee with a history of meeting company needs and consistency with a mindful hands on approach. Skilled in working under pressure and adapting to new situations. Motivated to learn and drive projects with initiative and forward thinking. Always willing to be challenged to enhance knowledge and grow within my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Carrington Bar And Grill
10.2022 - Current
- Greeting guests and seating them at their table ensuring the best customer service is offered
- Multitasking front-of-house responsibilities whilst being available to others in the work place on shift.
- Being able to work well in the team with high communication to ensure that our orders are accurate and delivered on time.
- In addition to checking clients' IDs to make sure they are of legal drinking age
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
Warehouse Employee
Matic Transport
02.2022 - Current
- Introduction of new employees, putting policies in place, Assessments of dangerous commodities safety and management, and application of procedures in accordance with standards
- Packaging, wrapping, and product inspection interaction with clients and customers Accounting for and receiving goods.
- Managing storage of computer equipment and retrieval of both special project and day-to-day management, including tracking of serial numbers and managing warranties, including despatch and freight tracking.
- Management and implementation of all freight from incoming to departing freight.
- Use of pallet jack or a forklift to load, unload, transport, and store products.
Hospitality Worker
ESS
01.2021 - 12.2022
- Clean communal facilities and bedrooms to customer satisfaction levels
- Supporting chiefs with food preparation
- Maintain cleanliness standards of all food production areas including the bar.
- Assist in meeting HACCP standards including rotation of stock , temperature checks and front of house attendance
- Maintaining discipline within the bar and ensuring good service at all times.
- Resonponsable service of alcohol
Hospitality Worker
Mcdonalds
09.2014 - 12.2020
- Greeting customers with effective customer service while placing orders and collecting payments, recommending products
- Making sure that everything is Cleaned at all times and maintained through the shift
- Answering questions about menu items, food preparation and other topics related to food service.
- Having clear communication with all employees in the workplace to ensure the best production and customer service is reached.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Trained new staff members on hospitality policies.
- Enforced policies and procedures to increase efficiency.
Education
Santa Maria College Graduate
Attadale, WA12.2019
Skills
- Planning and organizing
- Attention to detail
- Working effectively in a team
- Being able to multitask
- Ability to work in high pressure environment
Certification
2022 | Working with Children’s Check
2022 | Forklift license
2022 | Dangerous goods
2021 | RSA
Certificates
2022 | Certificate III in Health Services Assistance HLT33115
2019 | Certificate IV in Community Services CHC42015
2019 | Certificate II in Business BSB30115
Referees
Kori Martyka Area Manager Ph: 0428 602 564
Dana Lley Warehouse Supervisor E: dana.lleyAdamson@maticgroup.com Ph: 0428 719 275
Cal McRitchie Bar Manager Ph: 0435 463 155
Frank La Rosa Business services manager E: larosa.frank@gmail.com Ph: 0400 252 114
Timeline
Hospitality Worker
Carrington Bar And Grill
10.2022 - Current
Warehouse Employee
Matic Transport
02.2022 - Current
Hospitality Worker
ESS
01.2021 - 12.2022
Hospitality Worker
Mcdonalds
09.2014 - 12.2020
Santa Maria College Graduate
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