Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madeline Ryan

Wollongong,NSW

Summary

Customer-focused Team Member with strong comprehension of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed company expectations. An overall friendly and outgoing individual who is firmly committed to executing sales, service and customer experience initiatives, driving strong sales.

Overview

3
3
years of professional experience

Work History

Team Member

Cotton On Body
10.2024 - Current

• Applies various interpersonal skills to create a great customer service experience.

• Use of computer software and technologies to solve customer inquiries.

  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Team Member

Cotton On Mega Store
05.2023 - 10.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.

Sales Assistant

The British Lolly Shop
06.2022 - 02.2024
  • Setting Up and Closing Shop, Visual Merchandising, cleaning of store.
  • Efficiently packaging orders and bagging stock.
  • Providing an exceptional level of customer service and product knowledge.
  • Cash Handling and Use of a Sales Register.

Restaurant Team Member

Five Guys
11.2021 - 07.2022
  • Provided exceptional service to high volume of daily customers.
  • Communicated with kitchen staff to prepare for and serve customers.
  • Kept customer and food preparation areas clean and well-organised.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Took orders, prepared foods and processed payments in full-service establishment.

Education

Master of Teaching (Secondary) -

The University of New South Wales
Sydney, NSW
04-2025

Bachelor of Music (Music Theatre) -

Australian Institute of Music
Sydney, NSW
08-2023

Skills

  • Customer Service
  • Communication and Interpersonal skills
  • Extensive knowledge of technology
  • Computer skills
  • Issue and complaint resolution
  • Calm and professional under pressure
  • Multitasking
  • Transaction processing
  • Upselling products and services
  • Strong analytical and problem-solving
  • Team- oriented and cooperative
  • Upbeat and positive personality

Timeline

Team Member

Cotton On Body
10.2024 - Current

Team Member

Cotton On Mega Store
05.2023 - 10.2024

Sales Assistant

The British Lolly Shop
06.2022 - 02.2024

Restaurant Team Member

Five Guys
11.2021 - 07.2022

Master of Teaching (Secondary) -

The University of New South Wales

Bachelor of Music (Music Theatre) -

Australian Institute of Music
Madeline Ryan