Animals
Hi, I’m
Madeline (Madi) LeCocguen
Greenway,ACT
Summary
Dynamic retail supervisor with a proven track record at Petbarn Tuggeranong, excelling in staff training and inventory control. Enhanced customer satisfaction through exceptional service and effective task delegation. Recognized for improving store presentation and achieving sales goals, while maintaining a superior work ethic and fostering a positive team environment.
Overview
7
years of professional experience
Work History
Petbarn Tuggeranong
Retail Supervisor
11.2021 - Current
Job overview
- Supervised daily operations to ensure optimal customer service and store presentation.
- Trained and mentored team members on product knowledge and sales techniques.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
Petbarn Tuggeranong
Pet Stylist
11.2018 - Current
Job overview
- Groomed pets using clippers, scissors, and bath equipment to achieve desired styles.
- Assisted clients in selecting grooming services tailored to pet needs and owner preferences.
- Maintained cleanliness and organization of grooming stations and equipment for optimal safety.
- Educated pet owners on proper maintenance techniques between professional grooming sessions.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
Education
Tuggeranong CollegeGreenway, ACT
No Degree from Year 11
12-2016
Lanyon High SchoolConder ACT
High School Diploma
12-2015
Skills
- Task delegation
- Store organization
- Inventory control
- Staff training and development
- Store operations
- Goal setting and achievement
- Cash handling oversight
- Promotions and marketing
- Multitasking and prioritizing
- Inventory and stocking
- POS terminal operation
- Superior work ethic
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Video/ Computer Games
Spending time with friends & family
Reading.
Timeline
Retail Supervisor
Petbarn Tuggeranong
11.2021 - Current
Pet Stylist
Petbarn Tuggeranong
11.2018 - Current
Tuggeranong College
No Degree from Year 11
Lanyon High School
High School Diploma