MADHAVI PATEL
plains
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Support worker/carer
Gaval community care
2022.06 - Current
- Medication Assistance
- Domestc care and household activities
- Meal preparation and nutrition care
- Transport service and community access
- Assist them with daily life tasks, personal care and mobility
Customer Service Representatives
Coles Group
2021.11 - 2022.03
- Greeting customers and addressing their needs Maintaining and replenishing stock storewide Recommended and helped customers find and obtain merchandise based on their needs and requests Operating POS and tills
- Also, handle returns and refunds
- Responsible for making sure that all stocks is properly maintained on shelves
Customer Service Representative
Telstra Group
2021.03 - 2021.10
- Providing exceptional customer service to clients including handling general first point of contact enquiries via phone, email and distribution of faxes
- Usage of internal systems to manage account information, place orders and ensure all support requests are logged, accurate, updated and completed
- Understanding and using Telstra systems, including liaising with Telstra
- Providing after hours support to all VIP Clients, as well as emergency support for all other clients, on a roster system
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Desktop support analyst
HCL technology India
2018.02 - 2019.01
- Provided technical expertise to resolve critical network deficiencies, reducing end user downtime by 80%
- Providing ON call support to end users
- Working with Active Directory and SCCM
- Handling BAU call for level 1 and 2 support
- Contacting third party vendors for hardware and software faults
- Supported a multi-location network infrastructure of over 200 employees
- Maintained 100% accountability of network equipment
- Liaised network necessities between multiple business enhancing network capabilities and business relationships
- Achievements Employee of the month at Partner In Your Care (2020)
- Best scientific poster presentation award (GTU, 2017)
- Best product presentation award (February 2018)
- Certificate III or IV in Aged Care or Individual Support or equivalent qualifications
Education
Master - Business Information System (Information Technology
The William Light Education
2020.03 - 2022.05
Bachelor of Pharmacy - undefined
Torrance University
2015.06 - 2019.07
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Gujarat Technological University
Skills
Technical SkillsReimaging OSTroubleshooting all IT issuesVPN and firewall troubleshootingPrinter and fax troubleshootingSoft SkillsCommunicationsTeam ManagementAttention to detailTime ManagementDecision MakingTeam workSelf -motivatedAnalytical skill
Timeline
Support worker/carer
Gaval community care
2022.06 - Current
Customer Service Representatives
Coles Group
2021.11 - 2022.03
Customer Service Representative
Telstra Group
2021.03 - 2021.10
Master - Business Information System (Information Technology
The William Light Education
2020.03 - 2022.05
Desktop support analyst
HCL technology India
2018.02 - 2019.01
Bachelor of Pharmacy - undefined
Torrance University
2015.06 - 2019.07
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Gujarat Technological University
Affiliations
A recent graduate of Torrens University with knowledge of Database Management, Data Analysis and Customer Support. I have effective organizational skills, strong analytical and problem-solving techniques, presentation skills. I am a quick learner and a team player with excellent leadership qualities with effective communication skills, having a commitment to keep up to date with the latest developments. I am seeking a new and challenging position, one which will make best use of my existing skills and further my development.