Overview
Work History
Education
Skills
Timeline
Affiliations
CustomerServiceRepresentative

MADHAVI PATEL

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Overview

2
2
years of professional experience
6
6
years of post-secondary education

Work History

Support worker/carer

Gaval community care
06.2022 - Current
  • Medication Assistance
  • Domestc care and household activities
  • Meal preparation and nutrition care
  • Transport service and community access
  • Assist them with daily life tasks, personal care and mobility

Customer Service Representatives

Coles Group
11.2021 - 03.2022
  • Greeting customers and addressing their needs Maintaining and replenishing stock storewide Recommended and helped customers find and obtain merchandise based on their needs and requests Operating POS and tills
  • Also, handle returns and refunds
  • Responsible for making sure that all stocks is properly maintained on shelves

Customer Service Representative

Telstra Group
03.2021 - 10.2021
  • Providing exceptional customer service to clients including handling general first point of contact enquiries via phone, email and distribution of faxes
  • Usage of internal systems to manage account information, place orders and ensure all support requests are logged, accurate, updated and completed
  • Understanding and using Telstra systems, including liaising with Telstra
  • Providing after hours support to all VIP Clients, as well as emergency support for all other clients, on a roster system
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication

Desktop support analyst

HCL technology India
02.2018 - 01.2019
  • Provided technical expertise to resolve critical network deficiencies, reducing end user downtime by 80%
  • Providing ON call support to end users
  • Working with Active Directory and SCCM
  • Handling BAU call for level 1 and 2 support
  • Contacting third party vendors for hardware and software faults
  • Supported a multi-location network infrastructure of over 200 employees
  • Maintained 100% accountability of network equipment
  • Liaised network necessities between multiple business enhancing network capabilities and business relationships
  • Achievements Employee of the month at Partner In Your Care (2020)
  • Best scientific poster presentation award (GTU, 2017)
  • Best product presentation award (February 2018)
  • Certificate III or IV in Aged Care or Individual Support or equivalent qualifications

Education

Master - Business Information System (Information Technology

The William Light Education
03.2020 - 05.2022

Bachelor of Pharmacy - undefined

Torrance University
06.2015 - 07.2019

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Gujarat Technological University

Skills

Technical Skillsundefined

Timeline

Support worker/carer

Gaval community care
06.2022 - Current

Customer Service Representatives

Coles Group
11.2021 - 03.2022

Customer Service Representative

Telstra Group
03.2021 - 10.2021

Master - Business Information System (Information Technology

The William Light Education
03.2020 - 05.2022

Desktop support analyst

HCL technology India
02.2018 - 01.2019

Bachelor of Pharmacy - undefined

Torrance University
06.2015 - 07.2019

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Gujarat Technological University

Affiliations

A recent graduate of Torrens University with knowledge of Database Management, Data Analysis and Customer Support. I have effective organizational skills, strong analytical and problem-solving techniques, presentation skills. I am a quick learner and a team player with excellent leadership qualities with effective communication skills, having a commitment to keep up to date with the latest developments. I am seeking a new and challenging position, one which will make best use of my existing skills and further my development.

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MADHAVI PATEL