Madhu Gopathi
Corio,VIC
Summary
Diligent IT Intern excels in collaborating with technology specialists to assist project management. Accurately prescribes troubleshooting measures and contributes to problem resolution. Supports IT team members in ascertaining optimum policies to secure sensitive information. Offers crucial IT assessment to ease staff decisions on patches, updates and troubleshooting. Knowledgeable Technical Intern with quality-driven and methodical approach to completing daily tasks and solving complex problems. Excellent communication and analytical abilities. Creative and improvement-driven Technical Intern uses expertise in programming software to generate tangible service support. Passionately pursues user-friendly solutions to system complications. Exceptional customer service advocate with informed awareness of routine and complex issues.
Overview
4
4
years of professional experience
Work History
IT Technician
Mobil Nelson And Pine Haven Motel
01.2023 - Current
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Assisted IT team members by crafting project research material for implementation.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Woolworths Team Member
Woolworths
09.2022 - Current
- Developed communication skills through delivering professional customer service and working with colleagues and management
- Assist customers locate and transport items when working during store hours
- Collect and transport items from the storeroom to the sales floor for shelving and stocking
- Label goods with prices if requested and discard expired items that have not been sold.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Pacific Blue
06.2023 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Systems Engineer Trainee
Techworks Services
06.2021 - 06.2022
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Resolved issues related to operational components for LAN, WAN and voice systems.
System Support Officer- Intern
Aspire Technologies
01.2020 - 04.2020
- Providing first and mid-level IT support
- Troubleshooting IT software & hardware issues
- Coordinating the IT Help Desk
- Assisting on projects as needed
- Software/system updates and installations.
Education
Professional Year - Information Technology
04.2020
- Australian Business Culture
- Environment and Workplace Skills
- Professional Business Communication
Master of Information Technology - Computer Networking
09.2018
- Distinction average was achieved in Linux server administration, Information security, Internet of things
- Credit average achieved overall
Bachelor of Technology (ELECTRONICS AND COMMUNICATION ENGINEERING) - Electronics And Communication Engineering.
05.2015
B Tech ECE is a 4-year program focused on technologies in critical areas such as telecommunications, electricity and electronics, while promoting the development of the skills required to combine hardware and software components.
This course is divided into a total of eight semesters, two semesters per year. Both practical and theory exams are held at the end of each year. The curriculum provides students with a solid base in the foundations of electronics and communications engineering through classes such as Analog & Digital Communications, Signals and Structures, Modern Logic & Circuits, Coding, etc.
Skills
- Debugging
- Hardware Installation
- Peripheral Repair
- Help Desk Operations
- Desktop Technical Support
- Application installations
- Wireless Networking
- Helpdesk services
- Information Security
- Mobile Device Management
- Remote Support
- Network Troubleshooting
Key Skills Summary
Java, JavaScript, C++, Windows XP, 7, 8, Linux, Apache Tomcat, Microsoft Office (Word, Excel, PowerPoint, Access), MS Project, System testing, system integration testing
Attributes
Excellent interpersonal skills demonstrated in the ability to effectively serve customers and develop strong working skills with staff. Expert knowledge of the process effective sales techniques, Excellent Leadership qualities and Problem Skills abilities.
Projects
TCP/IP Transmission control protocol with IP address, Charles Struct University, Melbourne, Connecting all household devices with one router., Cisco packet tracer software, Packet Switching, Checking all the routers and connecting to the packet tracer with the help of capacitors, resistors, All household devices connected to router in the internet of things
Timeline
Customer Service Representative - Pacific Blue
06.2023 - 09.2023
IT Technician - Mobil Nelson And Pine Haven Motel
01.2023 - Current
Woolworths Team Member - Woolworths
09.2022 - Current
Systems Engineer Trainee - Techworks Services
06.2021 - 06.2022
System Support Officer- Intern - Aspire Technologies
01.2020 - 04.2020
Performance Education - Professional Year, Information Technology
Charles Sturt University - Master of Information Technology, Computer Networking
Jawaharlal Nehru Technological University. - Bachelor of Technology (ELECTRONICS AND COMMUNICATION ENGINEERING), Electronics And Communication Engineering.
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