Madhura Lad
Essendon,VIC
Summary
Dynamic and customer-focused professional with extensive proven experience in various facets of the service industry, including retail cashiering, front-of-house operations, barista services, and fine dining waitressing. Demonstrated ability to adapt to different service environments, consistently ensuring customer satisfaction. Well-versed in POS systems, cash handling procedures, and upselling techniques. Proven track record in maintaining high levels of service quality, enhancing guest experiences, and collaborating effectively with team members. Skilled at managing high-pressure situations with poise, and committed to fostering brand loyalty through impeccable service. Looking to leverage this diverse background into a role that champions superior customer engagement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fine Dine Waitress
Melbourne Cricket Ground
04.2022 - Current
- Customer greeting and service excellence
- Menu memorization for effective recommendations
- Proficient in EFTPOS and POS transactions
- Proactive approach for driving food and beverage sales
- Expertise in wine handling and presentation
- Order taking and table clearing
- Table setting and cutlery maintenance
- Buffet and canape service
- Bar glass cleaning and organization
Front of House Team Member
McDonald's Fast Food Restaurant
02.2022 - 09.2023
- Friendly, fast-paced barista and food service
- Effective multitasking and top-quality customer service
- Crafting drinks, shakes, and sundaes; packing deliveries; stocking
- Enhancing revenue through add-on recommendations
- Proficient in order processing and POS/EFTPOS transactions
- Assisting customers with menu choices based on preferences and dietary needs
- Adhering to rigorous food service sanitation guidelines
- Maintaining safe and clean dining areas
- Precision in assembling and serving customized meals.
Customer Service
HyperCITY
02.2020 - 12.2021
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Researched issues with shipments, product damage, and incorrect product amounts.
- Updated customer service database with new information, address changes, and contact details.
- Display shelves and help team with stock counting and stocking up.
Cashier
Dmart
01.2017 - 01.2020
- Trained new team members in operations and customer service
- Utilized suggestive selling for add-on promotions
- Skillful handling of discounts and coupons
- Proficient in cash, check, and credit card transactions
- Maintained store appearance through display arrangements
- Accurate merchandise scanning using a POS system
- Managed refunds for damaged merchandise
- Efficient sales processing to minimize wait times
- Handled cash and credit card payments and provided change.
Education
Master of Business Information Technology -
ROYAL MELBOURNE INSTITUTE of TECHNOLOGY
Bachelor of Computer Engineering - Computer Engineering
UNIVERSITY of MUMBAI
DIPLOMA - COMPUTER ENGINEERING | Computer Engineering
THAKUR POLYTECHNIC
Skills
- Barista
- Front of House
- Customer Service
- Waitress
- Time Management
- Store Displays
- Safety and Cleanliness Standards
- Customer Satisfaction
- Excellent Written and Verbal Communication
- Sandwich Preparation
- POS System Operations
- Suggestive Selling
- Front Counter Maintenance
- Menu Memorization
availability
MONDAY TO SUNDAY - ALL DAY
Languages
English
Native or Bilingual
Marathi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Food Safety Certificate
- RSA – Responsible Service of Alcohol Certificate
Timeline
Fine Dine Waitress
Melbourne Cricket Ground
04.2022 - Current
Front of House Team Member
McDonald's Fast Food Restaurant
02.2022 - 09.2023
Customer Service
HyperCITY
02.2020 - 12.2021
Cashier
Dmart
01.2017 - 01.2020
Master of Business Information Technology -
ROYAL MELBOURNE INSTITUTE of TECHNOLOGY
Bachelor of Computer Engineering - Computer Engineering
UNIVERSITY of MUMBAI
DIPLOMA - COMPUTER ENGINEERING | Computer Engineering
THAKUR POLYTECHNIC
- Food Safety Certificate
- RSA – Responsible Service of Alcohol Certificate
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