Madi Andrews
Botany
Summary
As a highly professional and accomplished Administrator with a diverse skill set, I am driven by enthusiasm, positivity, and a strong motivation to effectively manage and deliver within tight deadlines, consistently prioritising the successful completion of personal and business objectives. I possess mentoring capabilities and utilise my skills and experience to support fellow team members. My adept interpersonal skills have facilitated the establishment of strong working relationships with Senior Management, colleagues, and customers. Whether working collaboratively as part of a team or independently, the nature of my roles has required the utilisation of my exceptional organisational skills to efficiently plan, prioritise, and communicate tasks. Proficient in various software packages, including the full Microsoft Office suite, I take pride in bringing an energetic and friendly attitude to the workplace.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Barista
Mindful Baker
Glebe
10.2025 - Current
- Managed direct customer interactions, taking orders accurately and upselling products to increase sales
- Handled all cash and card transactions, balancing tills and ensuring financial accuracy.
- Independently managed daily operations of the cafe
- Monitored and managed stock levels, placing orders and ensuring we had enough for the day
- Multitasked efficiently in a fast-paced environment, handling high volumes of orders while maintaining quality and attention to detail.
- Conducted opening and closing duties, maintained cleanliness
Administrator
HMRC
Bristol
09.2023 - 03.2025
- In my capacity as an Administrator, I held responsibility for the efficient management and upkeep of diverse administrative functions within the office environment.
- This encompassed proficiently handling spreadsheets to organise and analyse data, meticulously maintaining precise and current customer records, and delivering comprehensive administrative support to the team.
- I collaborated with various departments to enhance operational processes, oversaw correspondence management, and ensured the availability of office supplies.
- Additionally, I played a key role in spreadsheet preparation, actively participated in regular meetings, and upheld the smooth functioning of daily office operations.
Barista
The Hideout
Winterbourne
01.2024 - 07.2024
- In my role as a Barista, I undertook the preparation and service of a diverse range of coffee beverages for customers.
- I prioritised the cleanliness and organisation of the coffee bar, operated coffee machines and equipment proficiently, adhered to health and safety protocols, and executed cash and card transactions with precision.
- Key Contributions:
- Delivered exceptional service resulting in consistently high levels of customer satisfaction.
- Provided prompt service to minimise customer waiting times.
- Customised coffee offerings to meet individual preferences and requirements.
Waitress/System Administrator
Mokka
Downend
05.2021 - 08.2023
- In my role as a dedicated waitress with substantial experience in bar work, I have consistently delivered exceptional service to customers within a fast-paced environment.
- My core responsibilities encompassed order taking, food and beverage service, cash handling, and the maintenance of a clean and inviting atmosphere.
- I actively collaborated with kitchen staff to ensure the prompt and accurate delivery of orders, handled customer inquiries and complaints with professionalism, and possessed a deep understanding of the menu, including specials and promotions, enabling effective upselling.
- Additionally, I diligently managed inventory and played a key role in training new team members to uphold the high service standards set by the establishment.
- Managed daily administrative tasks to support office operations efficiently.
- Answered incoming calls from customers and responded to inquiries in a professional manner.
Sales Assistant
John Lewis
John Cribbs Causeway
03.2022 - 04.2023
- In my capacity as a Retail Worker, I held the responsibility of delivering exceptional customer service, maintaining store cleanliness and organisation, and ensuring visually appealing and efficiently stocked product displays.
- I adeptly managed customer inquiries and transactions with precision and professionalism, thereby enhancing the overall shopping experience.
- Collaborating closely with team members, I actively contributed to achieving sales targets and supported the execution of promotional initiatives.
- Furthermore, I prioritised adherence to health and safety regulations and company policies to establish a secure shopping environment.
- Key Achievements:
- Demonstrated a robust product knowledge and market awareness through regular participation in training sessions.
- Provided outstanding customer service by engaging effectively with the public, creating a positive shopping experience.
- Proactively addressed customer complaints and concerns in a prompt and efficient manner, maintaining composure under pressure.
- Successfully resolved all customer issues to a satisfactory resolution.
Waitress
The Duck and Willow
Downend
08.2020 - 02.2022
- In my role, I have been entrusted with ensuring an exceptional dining experience for all guests through attentive and efficient service.
- My responsibilities have encompassed warmly welcoming and seating customers, accurately recording food and drink orders, promptly delivering orders, and addressing any customer inquiries or concerns in a professional manner.
- I excel in taking customer orders promptly, offering recommendations, and providing customers with daily specials to enhance their dining experience.
Education
L3 - BTEC NATIONAL DISTINCTION DIPLOMA IN UNIFORMED PUBLIC SERVICES - PUBLIC SERVICES -
SGS
Bristol 05.2020 - 05.2022
Downend School
Bristol Skills
- Engaging with stakeholders
- Planning
- Delegating tasks
- Problem-solving
- Communication and persuasion
- Leadership
- Customer-centric approach
Accomplishments
- Successfully managed and updated customer records, ensuring the accuracy and integrity of data.
- Developed and maintained intricate spreadsheets to monitor and analyse crucial business data.
- Applied problem-solving techniques to enhance customer satisfaction levels.
- Dealt with customer queries on a regular basis.
- Demonstrated excellent communication skills across various mediums including email, telephone, and face-to-face interactions.
- Proficiently utilised Microsoft Office applications, particularly Excel, Word, and PowerPoint, to support operational efficiency.
Timeline
Barista
Mindful Baker
10.2025 - Current
Barista
The Hideout
01.2024 - 07.2024
Administrator
HMRC
09.2023 - 03.2025
Sales Assistant
John Lewis
03.2022 - 04.2023
Waitress/System Administrator
Mokka
05.2021 - 08.2023
Waitress
The Duck and Willow
08.2020 - 02.2022
L3 - BTEC NATIONAL DISTINCTION DIPLOMA IN UNIFORMED PUBLIC SERVICES - PUBLIC SERVICES -
SGS
05.2020 - 05.2022
Downend School