Madi Singleton
Flinders,Australia
Summary
Dedicated and compassionate Disability Support Worker with over 2 years of experience delivering high-quality, person-centered care. Previously a personal trainer with over 5 years in the fitness industry, including more than 2 years operating as a sole trader, successfully managing all aspects of business operations. Recognized for a strong work ethic, keen attention to detail, and the ability to collaborate effectively with families, multidisciplinary support teams, and health professionals.
Bringing transferable skills in communication, planning, and problem-solving, with a consistent record of fostering positive outcomes, and building strong client relationships. I recently obtained a Dogging – CPCCLDG3001 ticket and am now pursuing a career transition into the construction industry, with a strong commitment to continuous learning and upskilling through further ticket acquisition to broaden my career opportunities.
Overview
8
8
years of professional experience
Work History
Disability Support Worker
Rock N Rollers
Oak Flats, New South Wales
12.2022 - Current
- Delivered person-centered support across home, community, and care settings.
- Assisted with personal care, meal prep, transport, and activities.
- Maintained detailed case notes and adhered to NDIS guidelines.
- Supported client goals, fostering independence and empowerment.
- Worked collaboratively with families, coordinators, and health professionals.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
Personal Trainer and Admin
Shellharbour Anytime Fitness
Shellharbour, New South Wales
11.2018 - 01.2025
- Enforced safe exercise equipment use, reminding members of rules and guiding techniques.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Built and continually expanded knowledge and expertise on latest fitness trends and programs and kept class content fresh and interesting.
- Communicated with clients to determine goals and performed client assessments.
- Responded promptly to customer inquiries regarding services offered or upcoming events.
- Assisted with customer requests and answered questions to improve satisfaction.
Waitress
Shellharbour Moon Sushi
Shellharbour
01.2017 - 12.2024
- Taking orders
- Cleaning up restaurant
- Food handling and preparation
- Serving food
- Following orders and directions
- Ensure all customers have been served
- Delivered high-level customer service in a fast-paced dining environment.
- Managed transactions, table service, and customer inquiries.
- Trained new team members.
- Assisted with food presentation, quality checks, and floor management.
- Maintained long-term customer loyalty through consistent service excellence.
Disability Support Worker /Certified Personal Trainer
The Disability Trust
Wollongong , New South Wales
04.2022 - 12.2023
- Conducted assessments of client abilities and needs to create individualized care plans.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Developed and implemented tracking systems to monitor progress on clients.
- Ensured compliance with industry standards when implementing new protocols or procedures related to tracking operations.
Coffee Van Worker
Fast and Frothy
01.2018 - 12.2022
- Preparing and cleaning before and after a day’s work
- Taking orders
- Delivered high-quality coffee and service in dynamic event settings.
- Managed van setup, hygiene standards, and equipment maintenance.
- Handling money using cash and electronic transactions accurately.
- Monitored stock levels, and coordinated supply orders.
- Built a strong customer rapport, supporting brand loyalty.
Retail Worker
Beach Street Shellharbour
Shellharbour
01.2017 - 12.2018
- Serving Customers
- Cleaning up
- Following orders and directions
- Ensure all customers if they need help with anything
- Provided expert product advice and personalized service.
- Handled transactions and balanced cash at shift end.
- Supported store promotions and sales targets.
- Fostered strong customer relationships through service excellence.
Water Safety
Shellharbour Surf Life Saving
Shellharbour
01.2017 - 12.2018
- Examined recreational equipment for signs of damage and potential safety risks.
- Patrolled beaches to ensure public safety, and respond quickly to emergencies.
- Performed continuous training for water rescues, first aid, and CPR, ensuring swift, professional care.
- Collaborated with a team to monitor ocean conditions and enforce safety regulations.
- Educated beachgoers on surf safety practices, and flagged swimming zones.
- Participated in regular training for emergency response, fitness, and rescue techniques.
- Assisted in community events promoting water safety awareness.
Education
Some College (No Degree) - Dogging - CPCCLDG3001
IWP Training
Warrawong, NSW04-2025
Cert 3 in Fitness and Personal training - Personal Training
Shellharbour TAFE
Shellharbour, NSW01.2020
Cert 4 in Fitness and Personal training - Personal Training
Australian Institute of Personal Trainers
Sydney, NSW01.2020
Year 10 - English, Maths, Science, Human Society & Its Environment, Personal Development, Health & Physical Education, Industrial Technology, Wood, Industrial Technology, Metal
Warilla High School
Shellharbour, NSW01.2018
Skills
- Work Ethic & Reliability
- Communication & Teamwork
- Problem-Solving & Attention to Detail
- Adaptability and quick learning
- First Aid Knowledge
- Quick learner
- Team member
- Following safety procedures, WHS aware
- Reading plans and instructions
- Problem solving on site
- Time management
- Hardworking and reliable
- Quick learner
- Strong attention to detail
- Load Handling & Safety Awareness
- Physical Fitness & Stamina
Club And Organisation Awards
- Shellharbour Stingrays, Most improved, 01/01/17
- Shellharbour surf lifesaving, age champion, 01/01/14 - 01/01/17
- Lake Illawarra athletics, age champion, 01/01/13 - 01/01/16
Awards
- Warilla High School Gold Merit Certificate, 01/01/17
- 3rd Certificate of Excellence (40 class merits), 01/01/17
- Ocean Safety Surfer Award (OSSA), 01/01/17
- Australian Professional Ocean Lifeguard Association, 01/01/17
- Rock N Rollers Worker Of The Year, 2024
Volunteer Experience
- Work Experience, Shellharbour Anytime Fitness, 01/01/18
- Water Safety, Shellharbour Surf Life Saving, 01/01/17 - 01/01/18
- Patrolling member, Shellharbour, 01/01/17 - 01/01/18
Extracurricular Activities
ready2work – Work Experience Preparation Program, 01/01/18 EDGE Careers Day, 01/01/18 Warilla High School Junior touch team, 01/01/15 - 01/01/18 Warilla High School Senior touch team, 01/01/16 - 01/01/18 Warilla High school Junior Rugby League team, 01/01/17 - 01/01/18 Warilla High School Junior AFL team, 01/01/15 - 01/01/18 Warilla High School Zone Cross Country Champion, YEAR Warilla High School NSW Cross Country Representative, 01/01/16 Warilla High School Zone Athletics Champion, YEAR NSW CHS Touch Representative, 01/01/16 - 01/01/17 Journey Stones Girls Group, 01/01/16 Year 8 Anti-Bullying Workshop, 01/01/16
References
Available on request
Qualifications And Certificates
- General boat driving licence, 01/01/17
- First Aid certificate, 12/03/25
- CPR Certificate, 12/03/25
- Police Check, 01/01/20
- Cert 3 in Fitness and Personal training, 01/01/20
- Cert 4 in fitness and personal training, 01/01/20
- CPCWHS1001 - White Card, 27/02/25
- HRW - Licence to Perform Dogging - CPCCLDG3001
Leadership Experience
- Head Waitress, Moon Sushi, 2019-2024
- Captain, Shellharbour Steelers U17's Oztag, 01/01/18
- Captain, Shellharbour Stingrays U16s, 01/01/16 - 01/01/18
- Peer support leader, 01/01/18
- Fitness Class Instructor, 01/01/19
- Personal Trainer, 01/01/20
Timeline
Disability Support Worker
Rock N Rollers
12.2022 - Current
Disability Support Worker /Certified Personal Trainer
The Disability Trust
04.2022 - 12.2023
Personal Trainer and Admin
Shellharbour Anytime Fitness
11.2018 - 01.2025
Coffee Van Worker
Fast and Frothy
01.2018 - 12.2022
Waitress
Shellharbour Moon Sushi
01.2017 - 12.2024
Retail Worker
Beach Street Shellharbour
01.2017 - 12.2018
Water Safety
Shellharbour Surf Life Saving
01.2017 - 12.2018
Some College (No Degree) - Dogging - CPCCLDG3001
IWP Training
Cert 3 in Fitness and Personal training - Personal Training
Shellharbour TAFE
Cert 4 in Fitness and Personal training - Personal Training
Australian Institute of Personal Trainers
Year 10 - English, Maths, Science, Human Society & Its Environment, Personal Development, Health & Physical Education, Industrial Technology, Wood, Industrial Technology, Metal
Warilla High School
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