Madison Antoniak
Summary
Dedicated professional with strong customer service skills in fast-paced environments. Experienced in cash handling and food safety compliance, contributing to enhanced customer satisfaction and operational efficiency.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Wiatress and Trainee Barista
Coffee Guru
Tuggeranong, ACT
04.2026 - 06.2026
- Delivered excellent customer service in fast-paced coffee shop environment.
- Took customer orders accurately and efficiently, contributing to overall customer satisfaction.
- Prepared and served diverse coffee beverages and snacks to meet customer preferences.
- Maintained cleanliness and organization of dining area and workstations.
- Collaborated with team members to deliver timely service during peak hours.
- Handled cash transactions and processed payments accurately, ensuring smooth operation at point-of-sale.
- Trained new staff on menu items and service standards to uphold quality.
- Resolved customer complaints promptly, improving customer experience and retention.
Waitress
Michelago Genral Store
Michelago , NSW
02.2025 - 02.2026
- Provided excellent customer service in a fast-paced store environment.
- Took and processed orders accurately and efficiently from customers.
- Assisted with food preparation and ensured cleanliness of dining areas.
- Handled cash transactions and maintained proper cash register procedures.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer inquiries and complaints promptly and courteously.
- Maintained stock levels and organized inventory for easy access.
- Supported daily opening and closing tasks to ensure store readiness.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Waitress and Trainee Barista
Bredbo Snowbunny Cafe
Bredbo , NSW
02.2025 - 02.2026
- Delivered exceptional customer service in fast-paced cafe environment.
- Processed customer orders accurately for food and beverages.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Handled cash transactions using point-of-sale system efficiently.
- Assisted in training new staff on operational procedures and service standards.
- Resolved customer inquiries and issues promptly to enhance experience.
- Followed health and safety guidelines to uphold food quality standards.
- Stocked supplies and managed inventory for daily operations.
Crew Member (packer)
KFC
Googong, NSW
- Prepared food items according to KFC's quality and safety standards.
- Operated kitchen equipment while ensuring cleanliness in work areas.
- Restocked supplies and organized inventory to enhance kitchen operations.
- Adhered to health regulations for safe food handling practices.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Educated customers on menu items, product ingredients and nutritional values.
- Assisted management team with inventory counts of food products and beverage supplies.
- Inspected products for quality assurance before packaging.
- Communicated with supervisors regarding equipment malfunctions or needs.
Education
High School Diploma -
St Mary Mackillop Collage Canberra (Year 12)
Isabella Plains ACT01-2025
Skills
- Customer service and support
- Cash handling and processing
- Food safety compliance
- Inventory management
- Team collaboration
- Liquor, wine, and food service
- Point of sale systems
Languages
English
Professional
Certification
- WWVP card 2026
- RSA 2026
- Police Check (national Police Check Australia) 2026
- Competencies in Certificate II Hospitality
- Responsible service of alcohol( RSA) at the CTA training specialist platform/ company
- Competencies In Cert II Construction
Timeline
Wiatress and Trainee Barista
Coffee Guru
04.2026 - 06.2026
Waitress
Michelago Genral Store
02.2025 - 02.2026
Waitress and Trainee Barista
Bredbo Snowbunny Cafe
02.2025 - 02.2026
Crew Member (packer)
KFC
High School Diploma -
St Mary Mackillop Collage Canberra (Year 12)