Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Madison Bell

Nowra,NSW

Summary

I work well in fast and busy environments I have a great understanding in customer service and also have a great understanding in ordering stock, stock count and shift leading, counting tills, counting the deposit and safe.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Leader

Guzman Y Gomez
06.2023 - Current
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Retail Sales Assistant

Ghanda Clothing
05.2023 - 08.2023
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Improved store appearance with effective merchandising and creative displays.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.

Crew Trainer

McDonald's
11.2017 - 02.2023

Crew Member

Zambrero
05.2022 - 08.2022
  • At Zambreros I was making customers food and making sure that clients were receiving the correct food while maintaining a good customer service towards our customers

Crew Member

Gold Mark
12.2021 - 03.2022
  • At gold-mark I was making sure to reach each sale target of the day and making sure customers were greeted when entering the store while also making sure all stock was up to date while doing stock count

Education

Certificate III - Retail

Nowra High School
01.2021

Skills

  • Results Focused
  • Team Leadership
  • Hospitality
  • Learning and Development
  • Food Quality
  • Leadership
  • Multitasking
  • Staff Supervision
  • Guest Experience
  • Team Building
  • Customer Service
  • POS Software
  • Product Sales
  • Upselling
  • Stock Control
  • Organise and maintain the store environment
  • Food Safety
  • Motivating Others
  • Ability to Work At A Fast Pace
  • Workplace Health and Safety
  • Communication Skills
  • Hygienic
  • Team Work
  • People Management
  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Training assistance
  • Team collaboration and leadership
  • Team supervision
  • Assigning work
  • Sales and upselling
  • Shift paperwork completion

Certification

  • CPR First Aid Certificate
  • Responsible Service of Alcohol Certificate

Languages

English

Timeline

Shift Leader

Guzman Y Gomez
06.2023 - Current

Retail Sales Assistant

Ghanda Clothing
05.2023 - 08.2023

Crew Member

Zambrero
05.2022 - 08.2022

Crew Member

Gold Mark
12.2021 - 03.2022

Crew Trainer

McDonald's
11.2017 - 02.2023

Certificate III - Retail

Nowra High School

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Madison Bell