Madison Doherty
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
4
4
years of professional experience
Work History
Certified Group Fitness Instructor
Smash Fitness and Recovery
Gosford
04.2024 - Current
- Led classes of 6-10 people in dynamic funcional classes, supporting open and non-judgemental exercise environment.
- Enhanced participant motivation by incorporating diverse workout routines and engaging music selections in group fitness classes.
- Improved overall client satisfaction by providing personalized attention and modifications for individual abilities and goals.
Cafe Barista/Wait Staff Member
Mingara Recreational Club
Tumbi Umbi
03.2023 - Current
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
Retail Worker
Kmart
Tuggerah
08.2020 - 03.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Education
Certificate IV in Fitness -
Gosford Tafe
Gosford 12.2023
Certificate III in Fitness -
Gosford Tafe
Gosford 05.2023
High School Diploma -
Berkeley Vale High School
Berkeley Vale, NSW12.2022
Skills
Reliability and punctuality
Workplace Safety
Cleanliness Maintenance
Cross-Selling Products
Product Upselling
Friendly and outgoing
Team Leadership
Retail energy sales
Display Maintenance
Product Knowledge Expertise
POS Systems
Upselling strategies
Store Organization
Timeline
Certified Group Fitness Instructor
Smash Fitness and Recovery
04.2024 - Current
Cafe Barista/Wait Staff Member
Mingara Recreational Club
03.2023 - Current
Retail Worker
Kmart
08.2020 - 03.2023
Certificate IV in Fitness -
Gosford Tafe
Certificate III in Fitness -
Gosford Tafe
High School Diploma -
Berkeley Vale High School