Madison Foot
Unanderra,NSW
Summary
Driven by a results-focused approach, I leveraged my multitasking proficiency and customer service focus at Illawarra Family Medical Centre to streamline operations, significantly enhancing team communication and efficiency. My background includes mastering office administration and fostering team motivation, contributing to a noticeable improvement in client satisfaction and operational smoothness. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Senior Reception Team Leader
Illawarra Family Medical Centre
06.2024 - Current
- Facilitated seamless transitions between shifts by conducting thorough handovers, ensuring all relevant information was communicated effectively between team members.
- Streamlined communication within the team by implementing effective delegation techniques and promoting open discussions.
- Optimized appointment scheduling to minimize wait times while maximizing staff availability for clients.
- Expedited check-in and check-out processes to ensure timely arrivals and departures for all guests.
Medical Senior Receptionist
Illawarra Family Medical Centre
09.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
- Kept reception area clean and neat to give visitors positive first impression.
- Acted as first point of contact and set appointments for prospective clients.
Crew Coach
Hungry Jacks
01.2021 - 09.2022
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
Front Crew Member
Hungry Jack's
12.2020 - 01.2021
- Developed strong rapport with regular customers, fostering loyalty and repeat business through personalized service experiences.
- Handled cash transactions accurately, balancing registers at the end of shifts without discrepancies or errors regularly.
- Assisted guests with product knowledge and promotional information upon request.
- Trained new front crew members in proper procedures, enhancing overall team performance and cohesion.
Front Crew Member
McDonald's Restaurant
09.2018 - 08.2019
- Addressed customer concerns promptly and professionally, resolving issues to maintain high levels of satisfaction.
- Consistently adhered to uniform standards and personal hygiene guidelines, presenting a professional image to customers at all times.
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Mastered all aspects of menu offerings to confidently answer customer questions about ingredients or dietary concerns when necessary.
Education
Year 11 Certificate -
Figtree High School
Figtree2021
Skills
Customer service focus
Multitasking proficiency
Team motivation
Decision-making capabilities
Organisation skills
Telephone skills
Time management
Office administration/management
Scheduling appointments
Data entry
Administrative support
Mail handling
Timeline
Senior Reception Team Leader
Illawarra Family Medical Centre
06.2024 - Current
Medical Senior Receptionist
Illawarra Family Medical Centre
09.2022 - Current
Crew Coach
Hungry Jacks
01.2021 - 09.2022
Front Crew Member
Hungry Jack's
12.2020 - 01.2021
Front Crew Member
McDonald's Restaurant
09.2018 - 08.2019
Year 11 Certificate -
Figtree High School
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