MADISON JOANNE GREENWAY
Warkworth
Summary
Dynamic professional with extensive experience at QANTASLINK, excelling in multitasking and organizational skills. Proven ability to coordinate staff and ensure compliance with safety regulations, enhancing operational efficiency. Adept in written and oral communication, with a strong background in customer service and cash handling, consistently delivering exceptional results.
Overview
39
39
years of professional experience
Work History
Coal Technician
SGS
06.2023 - Current
- I am responsible for collecting samples of Coal and testing it for Moisture, Ash and sulphur recording results on Excel, reporting the results to the relevant mine
Commercial Cleaner
11.2022 - 05.2023
- I was responsible for cleaning offices cribs bathhouse’s
- Restocking consumables at Mount Thorley/Warkworth mine
Bakery Assistant
Coles
08.2017 - 08.2022
- I am responsible for packing bread, creaming baking cookies, putting out stock
- All round duties required in the bakery
Deli Assistant
Woolworths
10.2014 - 05.2015
- Assisting customers with their purchases
- Making sure cleaning duties of the deli are completed and stock is replenished.
Service Cashier
Woolworths
03.2014 - 10.2014
- I am responsible for processing customer payments and providing customer assistance at the checkout counter
Full Time Carer
03.2010 - 09.2013
- My duties were caring for a 92 year old Lady on a daily basis.
- Dressing, Showering and preparing meals also taking her to appointments
Load Control
QANTASLINK
11.2005 - 01.2010
- This position requires me to ensure that:
- The Brakes Release, Landing and Zero Fuel weight limits of a laden aircraft for a particular flight, remains within the limits specified in relevant company manuals.
- Load distribution satisfies all centre of gravity limits.
- Load distribution does not exceed individual compartment weight or floor loading limitations.
- All cargo is secured against movement in accordance with CASA regulations and approved tie-down systems.
- All Qantas-link procedures and policies contained in related company publications are adhered to at all times.
- The load sheet is signed to confirm that the aircraft has been satisfactorily loaded in accordance with company procedures.
- Working closely with the check-in counter and also the ramp to ensure the aircraft is loaded to the proper specifications.
Tarmac Terrier
QANTASLINK
04.2000 - 01.2010
- This position required me to direct passengers to the aircraft.
Relieving Duty Airport Supervisor
QANTASLINK
08.2006 - 09.2006
- Co-ordination of staff, monitoring the daily shift, ensuring all staff are adhering to their duties.
- Assisting staff with boarding of flights.
- To maintain a high profile during delays making sure our passengers are well informed.
- To strive to achieve our standards for an on-time departure.
Customer Service Agent
QANTASLINK
12.2002 - 11.2005
- This position required me to assist with passenger inquiries, boarding of flights.
- Assisting with check-in, and pre-flighting, working closely with load control and the ramp.
Crewing Scheduler
QANTASLINK
09.2000 - 10.2002
- This position requires me to be multi-skilled in a number of tasks:
- Maintain all aircraft with suitably qualified personnel and monitor sign-ons.
- Maintain aircrew rosters, recording all changes due sickness, training failure or disruptions.
- Provide assistance to crew if Naips or Geneva sign on manager system fails.
- Maintain a thorough knowledge of air crew AWARDS and EBAS.
- Reservation and ticketing for crew and deadhead travel.
- Determine crew meal entitlements.
- Book and cancel air crew accommodation and hire of cars/taxis.
- Monitor the impact delays will have to crew pairing and assess and evaluate the need to call in reserves to alleviate disruptions or delays.
- Maintain a listening watch on company air to ground frequencies.
- Supervise over 300 pilots and flight attendants.
Purser
P&O CRUISES
08.1998 - 01.2000
- This job required me to handle large amounts of cash on a daily basis sometimes in excess of $50,000 dollars, and assisted Passengers with inquiries while on their cruise.
QANTAS AIRWAYS
09.1986 - 02.1998
- I worked in a lot of different areas - Group check-in, Documents, Qantas Club and also Delayed Handling, I assisted passengers with all inquiries concerning their travel.
Education
Bulga Genertic -
Bulga mine induction -
Mount Thorley/Warkworth mine induction -
Ashton mine induction -
Medical 43 -
Skills
- Self-motivated
- Multitasking
- Flexibility
- Written communication
- Oral communication
- Negotiation
- Liaison
- Cultural awareness
- Planning
- Accountability
- Organizational skills
- Office machinery knowledge
- Diving qualifications
- Open Water
- Advanced Open Water
- Dive Master
- Rescue Diver
- Senior First Aid
- Registered Breeder of Miniature Schnauzers
References
Miss Angela Gosper, Load Controller, Qantas Link, 0416-161-725
Employment Summary
I have achieved widespread experience working for people oriented companies and held a variety of positions, which broadened my skills in management, office procedure, staff and social proficiency with people. My strong points are excellent communication skills whilst remaining calm under pressure, innovative, fun loving hard working with highly developed business management. My networking and promotional abilities are greatly advanced through contacts with P&O and Qantas.
Other Skills
- Diving qualifications, 1995-1997, Open Water, Advanced Open Water, Dive Master, Rescue Diver, Senior First Aid Certificate
- Registered Breeder of Miniature Schnauzers, 2007-present
Timeline
Coal Technician
SGS
06.2023 - Current
Commercial Cleaner
11.2022 - 05.2023
Bakery Assistant
Coles
08.2017 - 08.2022
Deli Assistant
Woolworths
10.2014 - 05.2015
Service Cashier
Woolworths
03.2014 - 10.2014
Full Time Carer
03.2010 - 09.2013
Relieving Duty Airport Supervisor
QANTASLINK
08.2006 - 09.2006
Load Control
QANTASLINK
11.2005 - 01.2010
Customer Service Agent
QANTASLINK
12.2002 - 11.2005
Crewing Scheduler
QANTASLINK
09.2000 - 10.2002
Tarmac Terrier
QANTASLINK
04.2000 - 01.2010
Purser
P&O CRUISES
08.1998 - 01.2000
QANTAS AIRWAYS
09.1986 - 02.1998