Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Madison Jordan

Munno Para,SA

Summary

I am an honest, reliable, punctual, fit, and hard-working girl looking to advance my career. I take customer service very seriously and my attention to detail is amazing. I have over 7 years of experience in retail and i’m capable of coordinating shipments , dispatching and managing customer needs. I’m committed to providing excellent customer service and finding solutions to customer inquiries.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Picker & Packer

API
Adelaide, SA
11.2023 - Current
  • Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
  • Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
  • Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
  • Contributed to warehouse efficiency by collaborating with teammates on load planning, space optimization, and material handling procedures.
  • Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Pharmacy Assistant

Para Hills Pharmacist Advice
01.2016 - 11.2023
  • Manage stock levels,
  • Dispense tech
  • Deliveries to homes/nursing homes
  • Webster packing
  • Interacting with customers, doctors and nursing home staff
  • Customer service
  • Retail service
  • Patient care and interaction
  • Invoice processing
  • Data entry
  • Filing, copying and faxing
  • Cash register duties
  • Stocktaking
  • Maintaining inventory of incoming and outgoing stock
  • Controlling out of date stock
  • Managing several accounts

Housekeeper

Youthshack Hostel
Darwin, NT
05.2023 - 07.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Customer Service

Kmart
Adelaide, SA
01.2013 - 01.2020
  • Customer servie
  • Checkout control
  • Entertainment department
  • Backfill
  • service/return counter

Education

YEAR 12 GRADUATE -

Golden Grove High School
01.2015

Skills

  • Calm disposition with an ethical, logical and fair approach in stressful situations
  • Ability to always communicate in a professional manner and work with a diverse range of people with various cultural backgrounds
  • Active listener and strong desire and ability to influence, educate and connect with team members/customers
  • Able to learn procedures quickly and accurately
  • Helpful, friendly and patient
  • Excellent decision-making skills, ethical and dependable
  • To educate customers on current promotions
  • Punctual
  • Using initiative and delegating tasks in situations needed
  • Experienced facilitation and presentation skills
  • Efficient time management
  • Encouraging/highly effective team player
  • Attention to detail in all areas
  • Proven ability to work independently and unsupervised
  • Identifying and analyzing all problems to create a solution
  • Experience with cleaning / disposing
  • Experience in workplace health and safety practices
  • Pallet Jack Operation
  • Order Accuracy
  • Packing Efficiency
  • Warehouse Safety
  • Workplace Cleanliness
  • Stock replenishment
  • Quality Control
  • Quick Learner
  • Heavy Lifting
  • Critical thinking
  • Pick lists
  • Product pricing
  • Safety processes and procedures
  • Warehouse Operations
  • Exceptional time management skills
  • Product picking
  • Customer Service
  • Storage Organization
  • Packing and shipping

Certification

  • Certificate in s2 & s3 completed
  • QCPP awards

References

Viet Nguyen, Pharmacist in charge, 0472 673 528

Timeline

Picker & Packer

API
11.2023 - Current

Housekeeper

Youthshack Hostel
05.2023 - 07.2023

Pharmacy Assistant

Para Hills Pharmacist Advice
01.2016 - 11.2023

Customer Service

Kmart
01.2013 - 01.2020

YEAR 12 GRADUATE -

Golden Grove High School
Madison Jordan