Madison Kent
Hervey Bay,QLD
Summary
Within the beauty and hospitality industry I have proven experience in lash and brow maintenance ect and exceptional customer service, as demonstrated at Skin and Wax Clinic. Excelled in fast-paced environments, achieving profit share goals and enhancing client satisfaction. Skilled in both technical beauty services and fostering positive customer experiences, showcasing a blend of hard and soft skills.
Overview
6
6
years of professional experience
Work History
Beauty Therapist
Skin and Wax Clinic
Hervey Bay, QLD
02.2023 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, body waxing ,lash extensions, brow sculpting/tinting for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Serviced my clients to full potential
- Worked in a high profile salon completing multiple services in a busy fast paced salon
- Hit my profit share goals and work to reach a higher retail and service goal
Lash Technician
Afterdark Lashes
Hervey Bay, QLD
07.2022 - 01.2023
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Helped new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Serviced my clients to my full potential ensuring they were happy with the final result
- Completed several lash and brow treatments when finishing my cert 3 in beauty services
Cafe Barista
Operation Underground
Hervey Bay, QLD
04.2021 - 01.2022
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Operating coffee machine/drink and food duties
Hospitality Worker
The Front Room
Hervey Bay, QLD
01.2020 - 04.2021
- Performed general cleaning by sweeping, mopping floors, washing dishes and emptying trash when needed
- Prepared food and beverages when ordered
- Practiced safe food handling
- As the front room was a vegan cafe we always ensured food quality was met and checked to meet standards
Hospitality Worker
Wendy’s
Hervey Bay, QLD
09.2018 - 10.2019
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and practiced safe food handling
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
Hospitality Team Member
Seaside Cafe/restaurant
Hervey Bay, QLD
05.2018 - 09.2018
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing positive service and addressing guest concerns promptly.
- Conducted regular inventory checks for supplies to prevent stock shortages that could affect daily operations negatively.
- Helping all staff when needed and following kitchen hand duties aswell as dish washing and meal preparation
Education
Certificate III - Beauty Services
Tafe Queensland Herveybay
Herveybay 11.2021
Skills
- Lash and brow maintenance
- Waxing and threading
- Waxing services
- Dye and Tint Application
- Lash extensions
- Manicure and pedicure process
- Retail sales
- Communication and customer service support
Timeline
Beauty Therapist
Skin and Wax Clinic
02.2023 - Current
Lash Technician
Afterdark Lashes
07.2022 - 01.2023
Cafe Barista
Operation Underground
04.2021 - 01.2022
Hospitality Worker
The Front Room
01.2020 - 04.2021
Hospitality Worker
Wendy’s
09.2018 - 10.2019
Hospitality Team Member
Seaside Cafe/restaurant
05.2018 - 09.2018
Certificate III - Beauty Services
Tafe Queensland Herveybay