Madison McEwan
Veresdale,QLD
Summary
As a versatile team member offering over 5 years of experience handling a multitude of tasks and responsibilities smoothly and efficiently, I'm seeking a career change to apply my current skillset and have the opportunity to expand. As a motivated worker with the ability to adapt well to changing processes, programs and team requirements and pride myself on being a quick learner, I'm eager to contribute towards a companies success in a new role.
Overview
7
7
years of professional experience
Work History
Online Worker/Personal Shopper
Coles
03.2023 - Current
- locate and pick ambient, chill, freezer and bulk items for online orders in a fast and efficient manner
- carry out manual handling safely and consistently to load delivery trucks, stack and 'drop' online crates in designated zones
- follow Coles online operating procedures and WHS procedures to ensure customer satisfaction
- high attention to detail to pick and pack quality items
CSA (Customer Service Agent)
Coles
03.2023 - Current
- confidently and safely drive and navigate delivery trucks through busy streets, suburban roads and/or regional areas
- conduct vehicle checks prior to shift commencement
- lifting and carrying groceries up tp 20kg from the truck to customer delivery points
- strong ability to multitask use of provided technology to scan through orders and navigate customer instructions
- follow safe manual handling to unload delivery crates from truck on return to store
Customer Relations Co-worker
IKEA
10.2018 - 02.2023
- experience in multiple functions of the customer relations departments including cashline, click and collect, home delivery, returns and exchange and logistics
- exceptional customer service and strong ability to problem solve and resolve customer and product issues in a timely manner
- consistently hitting store and department goals and KPI's
- carried out onboarding and training of new co-workers to align with IKEA's key values
Service Advisor
Scenic Motors
10.2020 - 02.2021
- educated customers regarding service maintenance to preserve vehicle condition
- maintained high customer satisfaction via phone, email and face to face to meet or exceed targets
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- maintain communication between service manager, workshop controller and service technicians and parts to confidently determine service and repair timelines
- take payment and complete end of day banking/invoicing
- ability to upsell and advise of products and parts suited to improve vehicle quality
Barista
Beaudesert Cafe
12.2016 - 07.2018
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Used POS system to accurately enter orders and process payments.
Education
Certificate III - Health Services Assistant
Tafe
Logan07.2018
Beaudesert State High School
Beaudesert, QLD12.2016
Skills
- Exceptional customer service and communication
- Strong ability to work independently or within team settings
- Prided on ability to learn fast and ability to adapt to new processes or technology quickly
- High attention to detail
- Reliable and punctual
Additional Information
References available upon request due to company policies
Timeline
Online Worker/Personal Shopper
Coles
03.2023 - Current
CSA (Customer Service Agent)
Coles
03.2023 - Current
Service Advisor
Scenic Motors
10.2020 - 02.2021
Customer Relations Co-worker
IKEA
10.2018 - 02.2023
Barista
Beaudesert Cafe
12.2016 - 07.2018
Certificate III - Health Services Assistant
Tafe
Beaudesert State High School
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