Madison Pitt
Mount Cotton,QLD
Summary
Experienced Compliance and Risk Associate with a demonstrated legal and financial services background. Skilled in developing risk frameworks, defining compliance boundaries, and providing objective review and challenge regarding the effectiveness of risk management within the business. Strong passion for compliance, contributing to uplifting business processes, and ensuring compliance obligations are met.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Associate
National Australia Bank
Brisbane , QLD
03.2022 - Current
- Responsible for the identification, management and/or prevention of Conflict of Interests, as well as the Bank's overall conflicts management.
- Establish, maintain and monitor adherence to NAB's Personal Conflict of Interest Policy (e.g., involved in the creation, review and challenge, and update of Controls; and weekly/monthly reporting to ensure adherence to Controls).
- Liaise with Executives to embed business processes and/or establish management plans to mitigate employee Conflicts of Interest.
- Support and enable Executives and senior management to understand and manage their obligations in relation to Conflicts of Interests.
- Involved in preparation of data to evince NAB's commitment to ensuring effectiveness of Controls for audit and promontory.
- Created procedural manuals, identified gaps in current processes and established new workflows to be implemented.
Business Support Advisor
National Australia Bank
Cannon Hill, QLD
08.2020 - 03.2022
- Proficient in using numerous NAB programs including Microsoft Teams, Outlook, Zoom, Excel, World, Siebel, eBOBS, Austin, weBOBS, MLS, OBPM, NABOne and PEXA.
- Adaptability and proactivity demonstrated through delivering fulfillment support in line with functional remit and Customer Experience KPI's in multiple departments including the Deferrals and Renewals Team, BAU Checks, Settlements, Funds Confirmation and Digital Settlements.
- Active participation in team operating rhythm to support management workflow, prioritizing work in peak periods, and continual progress or improvements of customer KPI's. For example, Funds Confirmation consists of planning ahead and prioritizing files in a fast-paced environment to meet the 10am settlement deadline in PEXA whilst also managing Same Day settlement files.
- Subject Matter Expert (SME) in the Deferrals Drawdown and Renewals Drawdown Team. This role included hosting training sessions for colleagues.
- Involved in numerous process improvement projects to improve the Deferrals Drawdown and Renewals Drawdown Work Instructions to maximise the team operating rhythm and in turn, generate maximum results for customers.
- Confidently contacting bankers via Teams or Zoom to clarify/resolve issues relating to files.
- Ability to work autonomously through following Standard Operating Procedures and Work Instructions.
Customer Service Assistant
Jones Retail Group
Mount Cotton, QLD
12.2016 - 08.2020
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Legal Intern
Tankard's Law
Wagga Wagga, NSW
01.2019 - 02.2019
- Attended depositions and court proceedings and prepared summaries on cases.
- Reviewed legal information and proofed documentation for errors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Waitress
Fish489
Victoria Point, QLD
10.2016 - 01.2018
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Laws (Honours) - Law
Queensland University of Technology
Brisbane, QLD 01.2019 - 11.2023
Career Qualified in Banking (CQIB) -
National Australia Bank
Brisbane, QLD 02.2022 - 03.2023
PACE MAP Certification -
National Australia Bank
Brisbane 05.2023 - Current
Skills
- Sound knowledge of financial services laws and regulations
- Strong time management skills and ability to meet tight deadlines
- Demonstrated problem-solving skills
- Excellent written and verbal communication skills with the ability to understand and convey complex information
- Excellent attention to detail
- Dedicated to continuous improvement and learning
Timeline
PACE MAP Certification -
National Australia Bank
05.2023 - Current
Associate
National Australia Bank
03.2022 - Current
Career Qualified in Banking (CQIB) -
National Australia Bank
02.2022 - 03.2023
Business Support Advisor
National Australia Bank
08.2020 - 03.2022
Legal Intern
Tankard's Law
01.2019 - 02.2019
Bachelor of Laws (Honours) - Law
Queensland University of Technology
01.2019 - 11.2023
Customer Service Assistant
Jones Retail Group
12.2016 - 08.2020
Waitress
Fish489
10.2016 - 01.2018
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