Summary
Overview
Work History
Education
Skills
Timeline
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Madison Pomerenke

Cooroibah,QLD

Summary

Motivated and friendly Service Worker with exceptional social skills, communication abilities and customer service background. Solid experience processing payments, handling food and meeting customer demands with a diligent and well-organized mentality. Dedicated to following health and safety guidelines and handling and producing food and drink items properly. Pursues every opportunity to support team members and proactively address issues.


Overview

3
3
years of professional experience

Work History

Barista Manager

Uno Espresso Bar
12.2022 - 10.2023
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Strengthened team morale by recognizing outstanding performance, offering constructive feedback, and facilitating open communication among staff members.
  • Collaborated with other managers to develop best practices for store operations and employee development.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.

Barista/ Deli and Retail Worker

Milk Bar Grocer
03.2021 - 01.2023
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Demonstrated expertise in various techniques to ensure consistent quality across all drinks and food served.
  • Promoted welcoming atmospheres by greeting customers with a friendly demeanour and promptly addressing their needs.
  • Trained new staff members on proper customer service and hospitality policies.
  • Collaborated with team members to consistently deliver high-quality service in fast-paced environments.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.

Barista at Pop-up Events

First Batch
11.2020 - 11.2022
  • Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally at pop-up events.
  • Assisted in event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
  • Monitored operations by writing daily reports and maintaining accurate sales records.
  • Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
  • Collaborated with vendors to secure necessary event services and supplies.

Education

Bachelor of Paramedicine -

University of The Sunshine Coast
Sunshine Coast, QLD
11.2026

Year 12 Graduation Certificate -

Sunshine Beach State High School
Sunshine Beach, QLD
11.2023

Skills

  • POS Terminal Operation
  • Retail Operations
  • Inventory Control
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Barista certification
  • Monitoring Food Preparation
  • Attention to Detail
  • Safe Food Handling
  • Calm and Pleasant Demeanour
  • Health and safety compliance

Timeline

Barista Manager

Uno Espresso Bar
12.2022 - 10.2023

Barista/ Deli and Retail Worker

Milk Bar Grocer
03.2021 - 01.2023

Barista at Pop-up Events

First Batch
11.2020 - 11.2022

Bachelor of Paramedicine -

University of The Sunshine Coast

Year 12 Graduation Certificate -

Sunshine Beach State High School

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Madison Pomerenke