MADISON SCHWERIN
Toowoomba,Australia
Summary
I am a dedicated and proactive security professional with extensive experience in high-pressure environments, where I’ve honed my ability to stay calm and think clearly during complex, confrontational, and escalating situations. My attention to detail and ability to recall and communicate accurate information have consistently helped me navigate challenging incidents with confidence and clarity.
I thrive in dynamic environments, confidently prioritizing competing demands and managing fluctuating workloads. I’ve developed a strong ability to quickly assess situations, make decisive calls within my delegated authority, and prevent incidents from escalating. I approach my role with a proactive mindset, aiming to identify potential risks before they become issues.
I believe in building rapport with everyone I interact with, from team members to patrons, always taking the time to foster a sense of safety and trust. My approachable presence and ability to communicate effectively helps to create a secure environment where people feel protected and supported. Whether working independently or as part of a team, I am committed to maintaining a high level of professionalism and ensuring the safety of all individuals on the premises. I am always eager to learn and grow in my role, bringing a friendly yet confident approach to my work.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Defence Base Security Officer - Full Time
MSS Security
Toowoomba, QLD
11.2020 - Current
- Cultivated a welcoming atmosphere by greeting guests courteously
- Ensured proper photo ID verification
- Managed distribution of security access cards for monitoring purposes
- Conducted regular patrols of buildings, grounds, and work sites both on foot and using a company vehicle
- Monitored CCTV cameras and alarm systems for security breaches.
- Compiled comprehensive daily reports tracking security activities
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Provided escorts for visitors as needed throughout the facility.
- Performed first aid and CPR when necessary during emergency situations.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Operated communication systems between officers stationed throughout the facility.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Warned persons of rule infractions or violations and evicted violators from premises.
Security Officer - Casual
Atlas Superior Protection
, QLD
07.2024 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Performed first aid and CPR when necessary during emergency situations.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorised personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
Security Officer - Casual
9Point Security
Dalby, QLD
05.2024 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
Security Officer
Brisk Security
Brisbane, QLD
07.2018 - 10.2020
- Checked and verified photo identification prior to granting facility access
- Implemented security protocols and procedures with precision
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided essential first aid services in crisis situations
Security Officer
Effective Security Queensland
, QLD
07.2018 - 08.2020
- Resolved urgent issues independently and in collaboration to ensure safety of lives and property
- Ensured safe operational environment by preventing misconduct
- Performed first aid and CPR when necessary during emergency situations.
- Assisted with crowd control during large events held at the facility.
Security Officer
DSA Solutions Pty Ltd
Brisbane, QLD
08.2019 - 01.2020
- Checked and verified photo identification prior to granting facility access
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Acted quickly during emergency situations to reduce opportunity for damage and injury
Security Officer
A2 Security
03.2019 - 11.2019
- Checked and verified photo identification prior to granting facility access
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Wrote detailed reports on all incidences as required per protocol
Security Officer
Garden City Security Services
07.2019 - 10.2019
- Predominantly conducted foot patrols of the hospital grounds internal and external to ensure security of the premises
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to enable operations in a safe environment
Customer Service Assistant
Target
Dalby, QLD
03.2013 - 11.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Supervised multiple stations to manage drawer balances
- Greeted customers in a friendly manner and assisted with their inquiries.
- Assisted customers over the phone, providing helpful information regarding products and services.
- Resolved customer complaints promptly and professionally.
- Provided product knowledge to customers through effective communication.
- Processed payments accurately and efficiently using cash registers and other point of sale systems.
- Maintained a clean and organised work area at all times.
- Handled returns and exchanges in accordance with store policies while maintaining positive customer relations.
Education
Statement of Attainment - Advanced First Aid
First Aid Pro
08-2022
Statement of Attainment - Cash in Transit
SDS Training and Security Pty Ltd
05-2019
Statement of Attainment - Drug And Alcohol Testing
Health Security Education
09-2018
Certificate III - Security Operations
SDS Training And Security Pty Ltd
Dalby05.2018
Skills
- Punctuality
- Emergency management and response
- Security systems management and operations
- Superior customer service
- Report writing and document management
- Regulatory safety awareness and threat assessment
- Managing problematic persons and conflict resolution techniques
- Defensive tactics and procedure management
- Fostering a positive, one-team culture
- Relationship building and stakeholder management
Certification
- White Card
- Drug and Alcohol Screening Certified
- Cash in Transit Certified
- Responsible Service of Alcohol (RSA) and Gaming (RSG)
- Advanced First Aid Certificate
- AGSVA Baseline Clearance
References
- Frank Ballai Team Leader - MSS Security 0476 544 204
- Shane Gillespie Owner - 9 Point Security 0429 008 847
- Beau Bartkowski Owner - Atlas Superior Protection 0487 164 322
Timeline
Security Officer - Casual
Atlas Superior Protection
07.2024 - Current
Security Officer - Casual
9Point Security
05.2024 - Current
Defence Base Security Officer - Full Time
MSS Security
11.2020 - Current
Security Officer
DSA Solutions Pty Ltd
08.2019 - 01.2020
Security Officer
Garden City Security Services
07.2019 - 10.2019
Security Officer
A2 Security
03.2019 - 11.2019
Security Officer
Effective Security Queensland
07.2018 - 08.2020
Security Officer
Brisk Security
07.2018 - 10.2020
Customer Service Assistant
Target
03.2013 - 11.2015
- White Card
- Drug and Alcohol Screening Certified
- Cash in Transit Certified
- Responsible Service of Alcohol (RSA) and Gaming (RSG)
- Advanced First Aid Certificate
- AGSVA Baseline Clearance
Statement of Attainment - Advanced First Aid
First Aid Pro
Statement of Attainment - Cash in Transit
SDS Training and Security Pty Ltd
Statement of Attainment - Drug And Alcohol Testing
Health Security Education
Certificate III - Security Operations
SDS Training And Security Pty Ltd
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