Madison Young
Hillcrest ,SA
Summary
Hard worker experienced in problem solving, service and time management. I am an efficient learner with the ability to work under pressure and drive positive customer experience. In addition, my experience in a leadership role has helped me gain skills in organisation and meeting deadlines. I’m currently looking to expand my existing knowledge by gaining experience in a new environment. In my current role, I’ve consistently driven sales growth through proactive and customer-focused approach. As a result, we’ve achieved a 14% increase in sales compared to previous year and a 33% increase ever since I’ve been in role at my current store. I’ve was recently given the opportunity to act as a subject matter expert, travelling to specific stores to train managers on effectively operating and managing a bakery department.
Overview
9
9
years of professional experience
Work History
BAKERY MANAGER
Woolworths
Northgate, SA
01.2022 - Current
- Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods.
- Effective complaint management to drive customer satisfaction.
- Managed labor, maintenance and supplies to maximize profitability.
- Demonstrated expertise in managing bakery operations, including production, staffing and inventory control.
- Created weekly schedules to ensure adequate staff coverage during peak hours.
- Management and prioritisation of food health and safety in the workplace.
- Developed good working relationships with fellow managers to promote smooth flow of products throughout store.
- Cross-trained team members to build individual capabilities and secure adequate bakery coverage.
- Developed and implemented effective strategies to improve customer satisfaction and loyalty.
- Scheduled staff hours and allocated resources to maximize team member performance.
- Supporting and ongoing management for team members.
ASSISTANT BAKERY MANAGER
Woolworths
Golden Grove, SA
02.2019 - 01.2022
- Investigated and resolved complaints regarding food quality and service.
- Analyzed sales data regularly to identify trends or areas for improvement.
- Ensured compliance with health codes and food safety regulations at all times.
- Coordinated with service providers to address equipment maintenance and waste removal.
- Developed and implemented cost-effective strategies for increasing sales and profitability.
- Established standards for personnel performance and customer service.
- Assisted in the management of daily operations and ensured efficient functioning of bakery department.
CASHIER ASSISTANT
Woolworths
Golden Grove, SA
01.2016 - 04.2019
- Provided excellent customer service by accurately answering questions about products and services.
- Aided supervisor in controlling customer flow and backed up lines.
- Maintained accuracy of all transactions by properly handling cash, credit cards and gift cards.
BAKERY ASSISTANT
Woolworths
Golden Grove, SA
04.2017 - 02.2019
- Performed daily maintenance tasks such as cleaning and sanitizing surfaces, utensils and equipment.
- Developed creative ideas for new products that increased sales revenue.
- Stocked shelves with freshly-baked goods throughout the day.
- Checked expiration dates on products regularly to ensure freshness of items sold.
- Maintained a clean and organized work area throughout the shift.
- Inspected product quality on a regular basis to ensure it met standards set by management.
- Created attractive and appetizing displays to draw customer attention.
- Collaborated with colleagues to complete tasks efficiently and effectively within deadlines.
- Assisted customers with selecting appropriate products for their needs or special occasions.
Education
HIGH SCHOOL DIPLOMA - undefined
Golden grove high
Golden Grove, SA10.2015
Skills
- Reading Comprehension
- Effective Customer Service
- Machinery Upkeep
- Compliance Requirements
- Food Quality Standards Hygiene
- Managing Deliveries
- Delegating Assignments and Tasks
- Effective time management
- Ability to work in groups and both individually
- Safe Work Practices
- Knowledge of Raw Materials
- Employee Scheduling
- Collaborative Relationships
- Staffing and Sales Reporting
- Investigating Complaints
- Manage Promotions
- Ability to work under pressure and within guidelines
References
Andrew wood
Current store manager
Mobile: 0411718113
Email: Awoods5@woolworths.com
Chris Young
Previous store manager
Mobile: 0411207331
Email: Chris.young1983@icloud.com
Timeline
BAKERY MANAGER
Woolworths
01.2022 - Current
ASSISTANT BAKERY MANAGER
Woolworths
02.2019 - 01.2022
BAKERY ASSISTANT
Woolworths
04.2017 - 02.2019
CASHIER ASSISTANT
Woolworths
01.2016 - 04.2019
HIGH SCHOOL DIPLOMA - undefined
Golden grove high