Madisyn Arnold
Kirwan,QLD
Summary
Self-motivated individual with well-developed interpersonal skills, able to effectively communicate with individuals from diverse socio-economic and cultural backgrounds, including clients, colleagues, and all levels of management. A results-driven individual able to co-ordinate multiple tasks to meet client requirements and expectations. Personable, and professional in both appearance and manner. Seeking a position in an environment committed to quality service and continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales consultant
Telstra
- Responsible for customers files
- Data entry
- Making direct phone calls to customers
- Create compelling sales pitches
- Completing all paperwork relating to sale
- Build and maintain relationships with customers
Call Center Representative
1300smiles
Townsville, QLD
12.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Kith and Kin Reception
12.2021 - 10.2022
- Responsible for client files
- Data entry
- Answering and directing calls
- Scanning
- Activity classes with clients when required
- Invoicing and remittance
- Ensure all e-mails are responded to and actioned in timely manner
- Organising contractor for the office when required
- Ordering stock supply for the office
- Receiving job applications/resumes
- Leaving office for supplies such as groceries/bulk supplies when required
Educators Nursery Assistant
Green Leaves Early Learning
01.2021 - 03.2021
- Worked with staff members to ensure the smooth operation of the day to day running of the centre in accordance to centre's policies and procedures
- Contributed to and assisted in the development and/or evaluation of the programme
- Assisted staff in the daily routine of appropriate early childhood education and experiences
- Supervised and engaged in the activities of a group of children during the day
- Positively interacted with all children, nurturing their confidence and self-esteem giving each child individual attention and comfort throughout the day
- Assisted in planning for the ongoing development of each individual child, recorded children’s development and implemented a consistent daily routine for the children
- Participated in supervising indoor/outdoor environments to provide safety for the children at all times
- Ensured a clean and healthy environment for all children
- Communicated with parents as delegated by the Lead Educator or Director
- Performed incidental administrative duties (filling out accident/incident reports when necessary)
- Attended to incidental cleaning and housekeeping associated with the individual and group activities, experiences and routines
- Educators Assistant Continues .......
Checkout Operator / Groceries
Woolworths – Fairfield & Parkside
01.2015 - 01.2020
- Managed checkouts and provided excellent customer service
- Operated checkout equipment and point-of-sale systems, as well as using organisational checkout procedures to increase efficiency and customer satisfaction
- Maintained a high standard of cleanliness in work area
- Rotated stock in the grocery sections, displayed products and packed shelves
- Carried out duties when required at the Customer Service Desk – dealt with customer complaints, refunds, enquiries and processed grocery items
Education
Grade 12 - undefined
Pimlico State High School
01.2015
Skills
- Demonstrate friendly and sympathetic approach with a calm, confident and reassuring manner
- An ability to relate well to a wide range of people
- Good conflict resolution and mediation skills
- Communication skills including verbal communication, non-verbal communication and listening skills
- Solve problems and make decisions
- Detail oriented and have a keenness to explore any topic
- Proactive attitude to focus on and handling daily tasks
- Organisational skills include physical, mental and time management
- Can-do attitude
Certification
“C” Class Drivers Licence
Timeline
Call Center Representative
1300smiles
12.2024 - Current
Kith and Kin Reception
12.2021 - 10.2022
Educators Nursery Assistant
Green Leaves Early Learning
01.2021 - 03.2021
Checkout Operator / Groceries
Woolworths – Fairfield & Parkside
01.2015 - 01.2020
Sales consultant
Telstra
Grade 12 - undefined
Pimlico State High School