Ma Erica Manlapaz
Perth,WA
Summary
Highly-motivated job seeker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Warehouse Operator
Sea to Summit
Rivervale, WA
07.2021 - Current
- Tracked inventory levels, restocked shelves as needed and reported discrepancies to management team members.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Experienced on Warehouse Management System
- Liaising with Stock Manager and Team Members through emails and Microsoft Teams
- Performed cycle counts of warehouse stock on a regular basis.
- Utilized warehouse management systems (WMS) to track inventory movements.
- Printing invoices
- Managing shipments of orders through Smart Freight
- Utilized scanners and RF devices for tracking purposes.
Warehouse Logistics Administrator
Milwaukee Service Centre
Jandakot, WA
04.2023 - 10.2023
- Booking in warranty claims through C4C Sap
- Liaising customers through emails regards updates of warranty claims
- Receiving parts/stock through SAP
- After completing warranty service, tools are dispatched to retailers and customers.
- Collaborating with colleagues and technicians
- Performed data entry tasks into computer databases from paper documents.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Cultivated and sustained relationships with vendors, suppliers, and customers to ensure service guarantees.
- Utilized problem solving skills to resolve customer disputes quickly and efficiently.
- Compiled data from various sources into meaningful reports that could be used by management for decision making purposes.
- Coordinated with technicians to ensure accurate handling of all warranty claims.
Quality Control Officer
Homestyle Vegetable Processor
Jandakot, WA
01.2019 - 07.2020
- Organised schedules of weekly, monthly samples swabs to send in laboratory
- Engage with the Operations Manager regarding the quality of production.
- Communicating with customers via email to resolve issues.
- Promote the importance of GMPs amongst employees and enforces them when necessary
- Conduct routine floor audits of production and packaging areas to confirm correct product shapes, specifications, storage, packaging and labelling.
- Evaluated vendors' performance based on past deliveries and provided feedback when needed.
- Investigated customer complaints related to product quality and developed corrective action plans as needed.
- Participated in internal audits conducted by third party auditors or customers' representatives.
- Maintained accurate records of all inspections performed including test results and corrective actions taken when necessary.
- Performed regular audits of production processes to identify areas of improvement in quality assurance.
- Monitored inventory levels of critical parts used in production processes to prevent delays due to lack of supplies.
- Performed root cause analysis on non-conforming products to determine corrective action plans.
Mystery Shopper Creative Activation
03.2019 - 12.2019
- Provide feedback by writing reports about the shopping experience
- Evaluate employees, facility maintenance and other criteria as directed
- Help businesses increase sales by assisting in improving customer service awareness
Administrative Assistant
E’S Lawn Mowing Services
10.2018
- Organize and schedule clients booking
- Print and produce marketing tools like flyers and business cards
- Create Facebook page and website for marketing strategies
- Manage files and monitor invoices
- Reply to email, telephone or face to face enquiries
Education
Direct2 IT Support Technician -
Australian Institute of Commerce And Technology
Perth, WA02-2013
Bachelor of Science -
FEATI UNIVERSITY
PHILIPPINES03-2008
Skills
- Customer service
- Communication skills
- Interpersonal skills
- Office etiquette
- Willingness to learn
- Teamwork skills
- Ability to work unsupervised
- Attention to detail
- Inventory Tracking
- Team Collaboration
- Data Entry
- Logistics
- Willing to Learn
- Reliability
Attributes
- Experienced in providing excellent customer service and providing information on products and services
- Good working relations and communication skills
- Excellent interpersonal skills and office etiquette
- Willingness to learn new skills
- Friendly and co-operative
- Excellent teamwork skills, with ability to work unsupervised
- Able to do repetitive tasks accurately
- Attention to detail
Timeline
Warehouse Logistics Administrator
Milwaukee Service Centre
04.2023 - 10.2023
Warehouse Operator
Sea to Summit
07.2021 - Current
Mystery Shopper Creative Activation
03.2019 - 12.2019
Quality Control Officer
Homestyle Vegetable Processor
01.2019 - 07.2020
Administrative Assistant
E’S Lawn Mowing Services
10.2018
Direct2 IT Support Technician -
Australian Institute of Commerce And Technology
Bachelor of Science -
FEATI UNIVERSITY
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