Maeve O’Sullivan
Berserker
Summary
Hard Working - Loyal - Willingness to Learn - Ability to Work without Supervision - Attention to Detail
Assessment Officer with 16 years of experience. Expert in evaluating and assessing Dispute, Claim and Licensing applications with excellent communication skills with both internal and external customers. Delivers quality customer services at all times and and effective and valuable team member.
Overview
22
22
years of professional experience
Work History
Assessment Officer
Queensland Building and Construction Commission
12.2009 - Current
- Case management using research, decision making, planning and report writing skills.
- Applying, interpreting and providing advice on and implementing legislation and policy.
- Using communication and problem solving techniques to achieve and deliver quality customer service
- Contributing to the team to achieve outcomes and effective work relationships
- Fostering strong relationships with customers, both internal and external such as colleagues, claimants, respondents, by communicating relevant information regarding internal and external policies and procedures.
- Provided ongoing support and training for new and existing staff ensuring ????? requirements.
Acting Customer Service Officer (A03)
Building Services Authority
10.2008 - Current
- Assessment Officer (relieving 5 weeks)
- Customer Enquiries
- General Office Duties
- Banking
- Mail Inwards - Outwards
- Data Entry
- Receipting
- Cashier/Petty Cash Duties
- Debtors
- Purchasing
- Spreadsheets
Regional Support Officer - Procurement (A03)
QBuild – Department of Public Works
04.2003 - 10.2008
- Purchasing
- Supervision of Staff
- Procurement Administration
- Red File Invoices/Open Purchase Order Reports/Non Order Invoice Reports
- Training New Staff
- Invoice Processing
- General Office Duties
- Reception
- Switchboard
- Data Entry
- Word Processing
- Mail Inward – Outwards
- Spreadsheets
Education
Central Queensland University – Queensland Purchasing
Certificate - Commercial and Office Studies
Townsville College of TAFE
12.1993
Year 12 - undefined
North Rockhampton High School
01.1985
Skills
- Organization skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Team building
Timeline
Assessment Officer
Queensland Building and Construction Commission
12.2009 - Current
Acting Customer Service Officer (A03)
Building Services Authority
10.2008 - Current
Regional Support Officer - Procurement (A03)
QBuild – Department of Public Works
04.2003 - 10.2008
Certificate - Commercial and Office Studies
Townsville College of TAFE
Year 12 - undefined
North Rockhampton High School
Central Queensland University – Queensland Purchasing
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