Magloire Muke
Perth,WA
Summary
A conscientious employee with experience solving problems creatively and using diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Adaptable with the capability to work in various work environments.
Comfortable with prioritize and multitasks. Exceptional communication and organizational skills. Committed to paying impeccable attention to details. Dependable and punctual.
Overview
7
7
years of professional experience
Work History
Customer Service Officer
AustralianSuper
05.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Contributed to the achievement of departmental targets by meeting key performance indicators for phone joins, I was given recognition and awarded due to being ranked number 1 in call contact centres for having the most members complete a phone join.
Quality Specialist
AustralianSuper
09.2023 - 02.2024
- Monitored all supported Inbound phone queues/agents on a real-time basis, and work with the Team Leaders and Operations Managers to ensure resources are productive.
- Liaising directly with agents in real time to understand any barriers to productivity.
- Assisted in reporting employee overtime hours, ensuring accurate compensation for all employees based on overtime hours worked.
- Managed daily scheduling conflicts to reduce operational backlogs and support shift-coverage, communicating scheduling changes with team leaders to reduce errors.
- Conducted quality assurance and performance audits.
Customer Connect Solutions Representative Level 1
Bank Of Queensland
07.2021 - 09.2022
- Provided High level Customer service in a busy customer focused team.
- Efficiently troubleshooting & problem solving for all customers under BOQ group with their banking needs (BOQ, BOQ Finance, MyBOQ, Virgin Money Australia, Citi Group, Me Bank).
- With passion and empathy, I delivered outcomes that exceed customer expectations and ensured I met KPIs in a way that aligns with BOQ values.
- Submitting Credit Card Applications, Processing Refund of fees, Repayment details, Transfer order changes, Assisting with account opening.
- Provided support to Brokers and Broker customers via email and phone calls.
Teaching Assistant/Sport Coach
Majella Catholic Primary School
02.2017 - 02.2020
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
Education
Bachelor of Commerce - Majoring in Accounting And Finance
University of Western Australia
Perth, WA11.2027
High School Diploma -
Mercy College
Koondoola, WA11.2018
Skills
- Data Entry, Reporting and Documentation
- Problem-solving abilities
- Excellent time management skills
- Customer Support and Complaint Handling
- Active Listening and Customer Focus
- Critical Thinking and Computer Proficiency
Hobbies: Swimming and Reading
Swimming for me has its dual benefits for both my body and mind. I find it creates a meditative experience that helps me unwind and focus. While exercising my body. I find it as my own personal form of therapy that leaves me feeling centred.
Reading, on the other hand, serves as a gateway to endless worlds and perspectives. I'm immersed seeking an escape, or exploring to expand my understanding, reading has broadened my horizon. It's a constant journey of learning and growth, providing a mental oasis where I can recharge and explore new ideas.
References
AustralianSuper
Zhen (Michael) Lim: Team Leader
0409028090 - zhen.lim@linkgroup.com
Bank Of Queensland
Ahmed Sultan: Team Leader
0416836778 - ahmed.sultan@boq.com.au
Majella Catholic Primary School
Mrs Tina Terranova: Head of Physical Education
0407471205 - Tina.Terranova@cewa.edu.au
Majella Catholic Primary School
David Brans: Principle
Phone: (08) 92077500
Mentor: Anthony Bafobusha
Sourcing Specialist · Rio Tinto
0401276715 - Anthony@rebranch.com.au
Timeline
Quality Specialist
AustralianSuper
09.2023 - 02.2024
Customer Service Officer
AustralianSuper
05.2023 - Current
Customer Connect Solutions Representative Level 1
Bank Of Queensland
07.2021 - 09.2022
Teaching Assistant/Sport Coach
Majella Catholic Primary School
02.2017 - 02.2020
Bachelor of Commerce - Majoring in Accounting And Finance
University of Western Australia
High School Diploma -
Mercy College
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