Mahdieh Seifi
PRESTONS,New South Wales
Summary
Personable Customer Service offering 3 years of experience resolving account and service concerns for customers. Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Proactively manage shipments and coordinate deliveries with strong attention to detail and systematic approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Shiraz Ice-cream
06.2020 - 04.2022
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed 30+ incoming calls each day with utmost professionalism and knowledgeable service.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hospitality Worker
Al-aseel
04.2021 - 04.2021
- Created healthy nutritious menus to serve at important functions.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Business Services
Salvation Army
03.2021 - 03.2021
- Collected, arranged and input information into database system.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed team communications and information for meetings
- Identified issues, analyzed information and provided solutions to problems
- Frequently inspected production area to verify proper equipment operation
Education
High School Diploma -
Bankstown Senior College
Bankstown, NSW12.2021
Skills
- Calm and Professional Under Pressure
- Operating Telephones
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Understanding Customer Needs
- Interpretation and Translation Services
- Responsible and Hard worker
Certification
Higher School Certificate
Certificate of Participation
Certificate II in spoken and written English
Certificate of Appreciation
Additional Information
I completed Responsible Service of Alcohol and Responsible Conduct of Gaming course.
Languages
Persian
Native or Bilingual
Timeline
Hospitality Worker
Al-aseel
04.2021 - 04.2021
Business Services
Salvation Army
03.2021 - 03.2021
Customer Service Assistant
Shiraz Ice-cream
06.2020 - 04.2022
High School Diploma -
Bankstown Senior College