Mahedi Hasan Minhaj
Riyadh
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Coffee Barista
Good60 Coffee Shop
Riyadh
09.2023 - Current
- Greeted guests with pleasant smile and superior customer service.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Maintained cleanliness of work area, including counters and equipment.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Ordered and received supplies to restock beverage items.
- Described menu items to customers and suggested products based on stated preferences.
- Recommended pastries and sandwiches to pair with customers' beverages.
Customer Service Representative
Hotel Roshan Dammam
Dammam
02.2022 - 08.2023
- Respond promptly to guest requests via phone, hotel app, or in-person
- Process and coordinate in-room dining, housekeeping, maintenance, and concierge requests
- Track service orders and ensure timely delivery and follow-up
- Maintain knowledge of hotel services, local attractions, and dining options
- Assist guests with technical issues related to in-room entertainment, Wi-Fi, climate control, etc.
- Maintain accurate logs of guest interactions and services provided
- Resolve complaints or escalate them to the appropriate department
- Communicate with housekeeping, kitchen, and engineering teams to fulfill guest needs
- Ensure all guest requests are handled discreetly and with a high level of hospitality
- Upsell hotel services where appropriate (spa, tours, dining experiences)
Skills
- In-room dining coordination
- Technical issue resolution
- Guest request tracking
- Service order management
- Upselling hotel services
- Customer relationship management
Certification
- Driving Experience (no license).
Details
Iqama Number: 2508490402
Timeline
Coffee Barista
Good60 Coffee Shop
09.2023 - Current
Customer Service Representative
Hotel Roshan Dammam
02.2022 - 08.2023
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