Mahesh Basnet
Strathfield,NSW
Summary
Dynamic cybersecurity enthusiast and proven leader, adept in network security and incident response, with hands-on experience using tools like Wireshark. At Woolworths, I elevated customer satisfaction by fostering team collaboration and resolving complex issues. My strong problem-solving abilities and effective communication skills are ready to be applied in an entry-level cybersecurity role.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Woolworths
06.2021 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Shift Manager
Aldi
07.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor Of Cybersecurity - Cyber Security
Victoria University
Melbourne, VIC11.2024
Skills
Recent cybersecurity graduate with knowledge in network security, threat detection, and incident response
Hands-on experience with security tools like Wireshark, Nmap, and Nessus
Proven leadership as Shift Manager and Supervisor in retail (Woolworths, ALDI)
Strong problem-solving and decision-making skills under pressure
Excellent communication and teamwork abilities, coordinating and managing teams effectively
Detail-oriented with a commitment to staying updated on cybersecurity trends
Ready to apply both technical knowledge and managerial experience in an entry-level cybersecurity role
Timeline
Customer Service Supervisor
Woolworths
06.2021 - Current
Shift Manager
Aldi
07.2020 - Current
Bachelor Of Cybersecurity - Cyber Security
Victoria University